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Hi,

Last week i decided i wanted to return Cyberpunk 2077 and submitted a refund request. I got answered by an automatic message saying i should reply to that message, AND I DID. And yet i haven't been contacted in over a week. I even sent another request thinking something had gone wrong, but no. Same problem with that one "Reply" but then never answer me.

I would greatly appreciate if someone could actually answer my request. Thanks in advance.
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avatar
SweM03: I would greatly appreciate if someone could actually answer my request. Thanks in advance.
They're experiencing significant delays at the moment:-
https://www.gog.com/forum/general/expected_delays_in_support_replies

As long as you replied to the automatic message stating how you want to be refunded (actual refund vs wallet credit), then all you can do is wait for them to clear their backlog of support tickets.
Did you manage to play it out?
avatar
SweM03: Hi,

Last week i decided i wanted to return Cyberpunk 2077 and submitted a refund request. I got answered by an automatic message saying i should reply to that message, AND I DID. And yet i haven't been contacted in over a week. I even sent another request thinking something had gone wrong, but no. Same problem with that one "Reply" but then never answer me.

I would greatly appreciate if someone could actually answer my request. Thanks in advance.
AB2012 linked the sticky about expected delays in response from support team

We appreciate your patience

I will lock this thread to avoid spam

Best wishes