1. Contact the GOG support.
2. Are you 100% sure this is the same account where you bought your GOG games? Check your email account (the same email with which you logged into your GOG account), do you see the receipt emails from GOG when you purchased the games from them? They are your primary proof of purchase.
3. Related to point #2, you said you haven't used this account "for years", but it was created less than two years ago. So... did you create a new account back in Oct 2016, bought some games in it, and then instantly abandoned the account for two years? Did you install Neverwinter Nights back then in Oct 2016 but didn't use it since then, but had it installed on your PC all this time? Please elaborate.
4. Did you buy your GOG games straight from GOG, and not from shady key reseller sites like G2A etc.? If you bought GOG key codes from somewhere else, it is possible the codes were obtained originally in shady methods for which reason they've been later removed from your account.
5. No, really, contact the GOG support. I'm not joking, I am totally serious. This is my serious face. :-I
Post edited September 15, 2018 by timppu