Posted September 17, 2016

Pheace
New User
Registered: Jul 2010
From Netherlands

mechmouse
gog n' cogs
Registered: Mar 2013
From United Kingdom
Posted September 17, 2016
Thank you, I thought it was 3 but couldn't think who.
Blizzard was fortunate to already be sitting its own digital distrubution system and mountain of money due to WoW. When they finally produced something other than WoW expansions, it would have been surprising for them not to use their own system.
But these 3 publishers catalogue accounts for less than 10% (guestimate) of the top 100 games of any given year.
Blizzard was fortunate to already be sitting its own digital distrubution system and mountain of money due to WoW. When they finally produced something other than WoW expansions, it would have been surprising for them not to use their own system.
But these 3 publishers catalogue accounts for less than 10% (guestimate) of the top 100 games of any given year.

Zero_Yielding
♓♈♉♊♋♌♍♎♏♐♑♒
Registered: Sep 2012
From British Virgin Islands

darthspudius
Steam is Power!
Registered: May 2011
From United Kingdom

mechmouse
gog n' cogs
Registered: Mar 2013
From United Kingdom
Posted September 18, 2016


But Steam Support takes 2-4 weeks to reply and when they do, they've been unhelpful and unwilling to try to resolve the issue. They'll close cases and ignore you. As I said they don't need to bother with customer support, its not like you can take your custom elsewhere.
GoG reply time of 1-4 days, is on par with my experiences with most PC publishers I've dealt with. So far GoG support has been helpful and resolved most issues (unread message from spammer is still there). That said, at some point I know me and GoG will have to deal with their lack of a Digital Inheritance Policy.
Every company that has to compete for its customers should respect them. VALVe has a captive market, it doesn't have to.

Zero_Yielding
♓♈♉♊♋♌♍♎♏♐♑♒
Registered: Sep 2012
From British Virgin Islands

sherringon456
New User
Registered: Jan 2015
From United Kingdom
Posted September 18, 2016

Steam is dominant for several reasons by the way. DRM isn't the only reason. Community features, Achievements, In-home streaming, intergrated multiplayer and the Steam cloud are useful things to have for any game. That's why GOG galaxy exists.

I already had a dislike to VALVe from many years before, when they altered their SSA and code to exclude fair use. But at that time, it wasn't the end of the world because there where still physical discs that didn't need steam.
I've had a Steam account for 13 years.During that time I've amassed 80 games. Because I avoided Steam until it became mandatory, and then I used it only for the games I absolutely wanted. Ive got 260 GoG games in 3 years.
Yes, I "Go after" the publishers. I'm in a nice little spat with Square-ENIX for pulling my games from their store. I email the publishers and devs of every new game I'd like to play.
I emailed TechLand for releasing Dying Light here, and Square-ENIX for releasing Rise of the TombRaider on WinStore.
However VALVe has power and a captive market and the publishers know it. PC gaming is VALVe's party and the only publishers that can make their own rules are the 2 big guys. EA and Ubi.
As with the beta testers (I assume Early Access.) they signed up to it, although games that have gone too long in early access or too long without an update should be removed.
As for contacting publishers: It's pointless. Unfortunately, whoever at the company who sees your emails probably puts them immediately in the trash folder. It will take a large number (Probably 10% of their customer base minimum.) to complain about something for them to listen. This is what I don't get about people boycotting things. It's having little to no effect on the organization and is cutting your nose off to spite your face for "principles" IMO. If you want to play something, play it regardless of who made it or what platform it's on.
And why should Square Enix maintain their store? Almost no one probably uses it and it may be more trouble to maintain than it's worth.

But Steam Support takes 2-4 weeks to reply and when they do, they've been unhelpful and unwilling to try to resolve the issue. They'll close cases and ignore you. As I said they don't need to bother with customer support, its not like you can take your custom elsewhere.
GoG reply time of 1-4 days, is on par with my experiences with most PC publishers I've dealt with. So far GoG support has been helpful and resolved most issues (unread message from spammer is still there). That said, at some point I know me and GoG will have to deal with their lack of a Digital Inheritance Policy.
Every company that has to compete for its customers should respect them. VALVe has a captive market, it doesn't have to.
Post edited September 18, 2016 by sherringon456

Fairfox
New User
Registered: Sep 2010
From United States
Posted September 18, 2016
deleted
Post edited September 18, 2016 by Fairfox

Tauto
MY BUDDY NES
Registered: Jul 2015
From Australia
Posted September 18, 2016

GOGie are verrr good at first-tiemz replies, but then oft. thar be radio silence. I has now waited a week and a half with no fix or further reply.
Point is, no system is flawless. User experiences be good an' all, but not really thaaat useful.

mechmouse
gog n' cogs
Registered: Mar 2013
From United Kingdom
Posted September 18, 2016

As with the beta testers (I assume Early Access.) they signed up to it, although games that have gone too long in early access or too long without an update should be removed.
As for Beta tester, I meant the SFS Beta testers whom the vast majority where opposed to how the system worked and tried desperately to get a proper dialogue with VALVe but where completely ignored.
As for lucky we have SFS. I have massive doubts VALVe ever intended to make a family sharing system. It was an unwanted side effect of getting The SteamMAchines multiuser.

As for cutting off my nose.
I'm not happy with VALVe's monopoly and how they control PC gaming. I'm not saying you should be, that's entirely your choice. This situation will not change while people support it and its my choice not to support it. I'm not alone in this choice.

I'm not pretending Steam are worse, I'm just stating my experience of their customer support. Which has been appalling.

sherringon456
New User
Registered: Jan 2015
From United Kingdom
Posted September 18, 2016

As with the beta testers (I assume Early Access.) they signed up to it, although games that have gone too long in early access or too long without an update should be removed.

As for Beta tester, I meant the SFS Beta testers whom the vast majority where opposed to how the system worked and tried desperately to get a proper dialogue with VALVe but where completely ignored.
As for lucky we have SFS. I have massive doubts VALVe ever intended to make a family sharing system. It was an unwanted side effect of getting The SteamMAchines multiuser.


As for cutting off my nose.
I'm not happy with VALVe's monopoly and how they control PC gaming. I'm not saying you should be, that's entirely your choice. This situation will not change while people support it and its my choice not to support it. I'm not alone in this choice.




As for Square-Enix, not giving notice is different and you are rightfully angry at that.
As for support, what I'm saying is that GoG have probably given others (Not you.) a similar level of appaling support you have recieved from Steam. Hopefully this isn't the norm with both platforms.

bela555
Nope...
Registered: Sep 2013
From Sri Lanka
Posted September 18, 2016
1, Steam forum are not steam support.
2, You can buy a ROW gift from traders.
2, You can buy a ROW gift from traders.

Fairfox
New User
Registered: Sep 2010
From United States
Posted September 18, 2016
deleted
Post edited September 18, 2016 by Fairfox

Engerek01
Disteryan
Registered: Oct 2013
From Turkey
Posted September 18, 2016
I noticed a few people felt the need to say that even tho I clearly stated my experiences with both steam forums and steam support.
I also clearly stated that i dont want an advice on that anymore since i solved my problem an other way. The reason of the conversation was not to seek ways to do what i wanted but to share my experience.
I DONT WANT TO USE STEAM TO GIFT ANYONE ANYMORE.
I hope it will be clear this time. And I hope nobody else will still think that I think forum is same thing as support.
I also clearly stated that i dont want an advice on that anymore since i solved my problem an other way. The reason of the conversation was not to seek ways to do what i wanted but to share my experience.
I DONT WANT TO USE STEAM TO GIFT ANYONE ANYMORE.
I hope it will be clear this time. And I hope nobody else will still think that I think forum is same thing as support.

mechmouse
gog n' cogs
Registered: Mar 2013
From United Kingdom
Posted September 18, 2016

As for Square-Enix, not giving notice is different and you are rightfully angry at that.
As for support, what I'm saying is that GoG have probably given others (Not you.) a similar level of appaling support you have recieved from Steam. Hopefully this isn't the norm with both platforms.