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General discussionMissing games from library(8 posts)(8 posts)
(8 posts)
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This is my favourite topic
Posted August 31, 2015
I bought Dungeon Keeper a 2 years ago. I unfortunately, had to get a new computer and lost the game. I came back a just now to find i will have to re-buy it unless someone can figure out the problem.

The odd thing is i still have Theme Hospital in my library which i bought around the same time as dungeon keeper.
Post edited August 31, 2015 by coltonoswald2001
Posted August 31, 2015
I'm sure someone will be along shortly with an account refresh link.
Posted August 31, 2015
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Smannesman: I'm sure someone will be along shortly with an account refresh link.
Who would ever do such a thing?

https://www.gog.com/user/refresh
Posted August 31, 2015
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coltonoswald2001: I bought Dungeon Keeper a 2 years ago. I unfortunately, had to get a new computer and lost the game. I came back a just now to find i will have to re-buy it unless someone can figure out the problem.

The odd thing is i still have Theme Hospital in my library which i bought around the same time as dungeon keeper.
From FAQ:

I have paid for a game but it isn't listed on my account? What now?

There are two possible causes of this issue.If you never saw the order success screen after paying, and have received an order confirmation e-mail, then your user account may not have been refreshed properly, due to increased server load or a temporary website glitch. To fix this, follow this link: https://www.gog.com/user/refresh. This should only be required once.If you never got a payment success screen, nor an order confirmation e-mail, and you're sure that the payment went through, please contact Support. It's possible that there was some problem with the payment, and we need to process the order manually.Such cases are our #1 priority as far as Support tickets go, so we should be able to resolve ths very quickly.
Posted August 31, 2015
high rated
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coltonoswald2001: I bought Dungeon Keeper a 2 years ago. I unfortunately, had to get a new computer and lost the game. I came back a just now to find i will have to re-buy it unless someone can figure out the problem.

The odd thing is i still have Theme Hospital in my library which i bought around the same time as dungeon keeper.
I found the game on a different user account, actually. Looks like you made an account way back, but there was a typo in the email address. You purchased Dungeon Keeper there, so please expect a gift email with this game to arrive shortly. :)
Post edited August 31, 2015 by Firek
Posted August 31, 2015
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Firek: I found the game on a different user account, actually. Looks like you made an account way back, but there was a typo in the email address. You purchased Dungeon Keeper there, so please expect a gift email with this game to arrive shortly. :)
Hahahaha, now that's a good one! :D
Posted August 31, 2015
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coltonoswald2001: I bought Dungeon Keeper a 2 years ago. I unfortunately, had to get a new computer and lost the game. I came back a just now to find i will have to re-buy it unless someone can figure out the problem.

The odd thing is i still have Theme Hospital in my library which i bought around the same time as dungeon keeper.
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Firek: I found the game on a different user account, actually. Looks like you made an account way back, but there was a typo in the email address. You purchased Dungeon Keeper there, so please expect a gift email with this game to arrive shortly. :)
Well that is a first. :D
Posted November 15, 2015
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coltonoswald2001: I bought Dungeon Keeper a 2 years ago. I unfortunately, had to get a new computer and lost the game. I came back a just now to find i will have to re-buy it unless someone can figure out the problem.

The odd thing is i still have Theme Hospital in my library which i bought around the same time as dungeon keeper.
avatar
Firek: I found the game on a different user account, actually. Looks like you made an account way back, but there was a typo in the email address. You purchased Dungeon Keeper there, so please expect a gift email with this game to arrive shortly. :)
hey firek!
I have a favor to ask you. What do u know about the Database error 500? Do can look into?

since 2 months i got this problem, GoG support cant help me (they dont tralk to me,dont know why). This problem only on this account. I tested few things with new account, with a friends account. But the problem still only on this accout and i dont know what happend...anybody there who knows more than me or gog support?

cant send or read messages from my account, cant add people to my friends list, cant chat
Post edited November 15, 2015 by Magoxx
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This is my favourite topic
Community
General discussionMissing games from library(8 posts)(8 posts)
(8 posts)