Varenvel: waiting whole days despite ticket said 48 hours ago that answer will be replied shortly
i got super important topic to discuss with support and 2 days feel already too long (cant share details here sadly)
DyNaer: well , as said above , GOG seems to have some security issues , well ofc there are users which use passwords which are guessed too easily ....that's not a good idea at all , there are plently of tools for that (personally is use KeePass, i have only one strong password to remember)
I suggest to follow this topic :
http://www.gog.com/forum/general/my_account_has_been_hacked seems likely the same issue.
second if you use Galaxy , stop using it & use the website instead (sorry GOG, but your client seems to have issues according to the above topic linked )
third , try to contact Firek (check the above link aswell post #22) , because support seems swamped by tickets and be lucky to not suffer the chat bug which crashes firefox (i refuse to use chrome) , i have a ticket in limbo about this issue since almost one week.
well mine was 8 digits , letters and numbers but i guess in today times with better hacker processing power 12 should be standard as i am almost sure it was ether random hack , or not my side thing(GOG fault?)