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General discussionIs chat absolutely buggered?(26 posts)(26 posts)
(26 posts)
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This is my favourite topic
Posted October 01, 2015
Hey, can I see some screenshots? (NaN or doubling messages) I want to know the context. What browser are you NaN-guys using? :)

That's unbelievable, but it's working fine for me. :o

My only thought is some weird JS cache situation. Or I live in a parallel universe, because it's second bug that's not happening for me.
Posted October 01, 2015
Emachine9643's start conversation page doesn't show in GOGbear - it shows 404 error. I don't know why for this moment.

About empty conversations - you don't have to worry that a message wasn't sent or something - if you start a conversation with somebody it creates entry on conversations list. We are planning to remove empty conversations from lists in future. Don't know when yet.

I would really love to see some screenshot/video of "NaN" or doubling messages (with the context), because I cannot reproduce it now - if we'll be able to do it, then we'll fix it.
Posted October 01, 2015
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mike_cesara: Good to know I don't have to dig for clues in the code or play with white balance to read invisible ink..
And thanks for the tip, now even more people appears on my list : D
Sorry! :D

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moonshineshadow: The problem with the double messages is that it does not happen in a fashion that can be reproduced as far as I noticed. And it is not like the messages are really sent two times. It just appears like that, if the chat is refreshed the second message is gone.

I have the feeling this happens when the whole site is slow with loading and everything. But it seems not to be a connection issue, I tested that already when this double chats occured and connection was fine.
I know it only appears like that, because we pushed a fix for that yesterday. :) I was able to reproduce it doing some POST/GET order simulation in the code. So it's even more weird people are writing about this today. NaN also is weird - but I did receive a mail with doubling messages and NaN happening around 7 hours ago. Maybe it was temporary?

Does anyone have doubling messages or NaN dates now?
Posted October 08, 2015
Small update about chat NaN in dates (Not a Number btw. ) and double messages: we have identified where the problem is, and our team (top men of course) is working on it. It's happening only for a period of time for all users - and then not happening again for all users. That's why at first I wasn't able to reproduce it.
Posted October 08, 2015
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Emachine9643: People still can't talk to me through chat or view my wishlist......
Did you check your privacy settings?
Posted October 09, 2015
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JudasIscariot: Did you check your privacy settings?
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Emachine9643: Yes, but some users have commented if they hover over my avatar they can't access either of those things and only get a bear.....
I remember we checked you some time ago, and we have that on our buglist (along with other users) - try to create URL with your old username, that you were using before (you changed it, right?) and there's a good chance you'll see your public wishlist.
https://www.gog.com/u/YOUROLDUSERNAME/wishlist
Or maybe use: https://www.gog.com/account/refresh ? Tell us if it helps.

P.S. Not changing avatars is also on our list, but I don't know the status or reason of that. We are not just ignoring this.

P.S. 2 To You guys that gave thanks - my heart is just melting. ;) You are truly awesome part of GOG community. *stops kissing asses and goes to sleep*
Post edited October 09, 2015 by Johny.
Posted October 09, 2015
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Johny.:
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Emachine9643: Tried both methods, the first just game me the bear, the second is no problem but its not me who has the problem seeing it but other users. Note on the first method I typed my current username and I got a bear too
What do you mean by second method? You mean using your old username in URL is showing your public wishlist? If so - it's another confirmation of this bug for us.
Posted October 19, 2015
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mrkgnao: Can't say for sure, but upon further examination my exception seems to have its own exception.

Painted_Doll is still ne_zavarj when it comes to chat/wishlist urls, but GR00T is no longer Coelocanth, just GR00T. And I seem to remember they both changed their usernames no so long ago (around August, I believe).

Go figure.
I will add this users as examples for the bug to check (it's there already, because it gives 404 for link generated by us in the tooltip).

About tooltip: most probably it will be fixed within next 2 hours.
Post edited October 19, 2015 by Johny.
Posted October 19, 2015
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moonshineshadow: I believe it is really a problem with the underscore.
LaPtiteBete recently had her username changed to Empress_Owl. And now it is not possible to start conversations with her or view the wishlist. It only works when using her old username.
Thanks, I will add your input there!

Tooltip and login problems are fixed. Sorry one more time!
Posted April 06, 2016
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AgentBirdnest: Yeah, I'm getting that too, on everyone. ElT from Germany only sees is for mine and Crow's info. An American problem? (We have lots of those ;-p)

Clicking a name in the Galaxy friends list is the only way I can chat with someone.
It's not connected to chat or location, but rather retrieving the user info. Definitely a bug of some rare sort.

Can you access those pages, or getting an error?
https://www.gog.com/account/settings/blocked
https://www.gog.com/account/friends
Posted April 07, 2016
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Johny.: Can you access those pages, or getting an error?
https://www.gog.com/account/settings/blocked
https://www.gog.com/account/friends
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AgentBirdnest: Getting a GOGbear on the first link.
The friends page works fine.
That's very valuable info. :) Thanks. Did you block anyone, or do you know if anyone blocked you? (you wrote "Theodore is blocking me from chat.")

Our team will check that, but maybe you can provide this info right away.
Post edited April 07, 2016 by Johny.
Posted April 07, 2016
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moonshineshadow: Well, this explains it. The wrath of the gogbear for hiding your wishlist :P
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AgentBirdnest: Pffft ... Then why is it affecting Crow too? >;-p I see his wishlist

...
Chat notification... Still GOGbear'd out of my chat page. I am logged into Galaxy, but nobody on my friends list sent it... so I have no idea what the message is and who sent it ô__ô
It's me - I wrote "Oh, that's you! :D". :D

Good to know you have GOGbear on chat page too. ;)


edit: tooltips of other users will work for you too when you're logged out. :)
Post edited April 07, 2016 by Johny.
Posted April 07, 2016
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Johny.: It's me - I wrote "Oh, that's you! :D". :D
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AgentBirdnest: Yeah, the one who complains about chat to you endlessly ;-)
I thought more of one who did a lot of productive poking.

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AgentBirdnest: ^I have the same problem as the above two posts^ ... Lately, when loading the chat page, everyone appears offline... I think people who are logged into Galaxy still appear online though. Usually refreshing chat (1-6 times) will show statuses properly again for me.
Hmmm... I see that too, but not always. Not chat-related though, it's connected with retrieving user statuses. Looks like something that we'll need to fix rather quickly and hopefully easily.
It should re-update the statuses after a while, so no need to refresh the page for it to work later.
Post edited April 07, 2016 by Johny.
Posted April 07, 2016
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Johny.: snip
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adaliabooks: I'm not sure whether it's related (or just because it's failing and retrying), but when I hover over Agent's avatar I get three AJAX calls rather then the one everyone else gets.. they all fail (and I get the sorry can't retrieve details error in the actual pop up)
If I'm logged out I only get one, so I imagine it's just retrying.. but you never know.
Everyone else gets three AJAX calls too, but they don't look into network panel, and interpret that in their own way. If you'd open the address that is being called, you would see the GOGbear itself. :)

2 retries are there on any error - timeout - so it tries again in case of temporary network outage or high ping - 50x - so it tries again in case of one of the servers is not responding correctly for some reason, etc.


Anyway, we know everything that we need from your side. I have an idea about the reason of errors, but I don't know the direct reason behind that reason. ;)
Unfortunately, the above doesn't mean it's going to be fixed very soon in the developers world. :P We need to go deeper first.


/me wants to be transparent, but sounds enigmatic
Post edited April 07, 2016 by Johny.
Posted April 07, 2016
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Johny.: It's not connected to chat or location, but rather retrieving the user info. Definitely a bug of some rare sort.
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AgentBirdnest: Really?
So far, the only three people I know of that are having this problem are EndreWhiteMane, CarrionCrow, and myself. The three most frequent Americans on the Conversational thread :-p The thread just broke 100k posts the other day. Maybe that has something to do with it :-)
[/conspiracy]
(I'm kidding... mostly... :-p It's still a really odd coincidence, though.)
CarrionCrow does not have that error. EndreWhiteMane have the same situation as you, I'll add that info. Found other users as well.
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Community
General discussionIs chat absolutely buggered?(26 posts)(26 posts)
(26 posts)