From FAQ..

"I want a refund! How do I initiate the refund procedure?
You simply need to contact our Support Team, by using the “Technical Issues with Games” form, and describing the problem as accurately as possible. We will get back to you with what we think might help fix your problem. If we can't get it working together, you will get your money back."

So I go this page https://www.gog.com/support/contact and I select Technical issues with games and hit Continue.Does it bring me to a contact/support ticket fill out form? No, it does not. It brings me to https://www.gog.com/support.

I can find my game on there and click it, bring me to this page https://www.gog.com/support/an_elder_scrolls_legend_battlespire_game and try clicking the small "Can't find a solution for my problem" ....thinking it would bring me to a form to fill out right? No. Back again to https://www.gog.com/support.

So how do I go about getting a refund? Also, I can see the holiday break message but it still states clearly at the end "please don’t hesitate to contact us if help is required - keeping in mind that it might take a while. "

http://www.gog.com/support/contact/technical_issues_with_games/an_elder_scrolls_legend_battlespire_game
Does this work?

Another issue with their inane naming, try this one.

I was just slightly off. Pretty sure his is right.

Tsk tsk once again?

Thanks gentlemen. Your help is much appreciated.

Hey, to be fair, I don't own the game, so I had to take a guess. I knew it was either with or without the "game" at the end, but I wasn't sure, so I was gonna wait for his feedback. Had he told me it didn't work, I would've told him to take the "game" off the end, but either he was too slow in responding or the other guy was too fast. I make no mistakes! Just...calculated plots.