also Hi,

This is an automated message.
Your answer to the support ticket number has been received.
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what dose this mean

It means:

"Hi, I'm a robot.

You wrote a message regarding your support ticket and we have received it.
A human will read it at some point and do something with it.
If you're a fish or drunk and don't remember what you wrote, you can read it again here.

So long and thanks for all the fish."

o thanks and idk wth you are talking about at the end

It's a quote from / reference to a book in Douglas Adams' series "The Hitchhiker's Guide to the Universe". Very humorous books, with startlingly poignant observations about life (and the universe, and everything). Also one of the mainstays tying geek culture together. Well worth seeking out and reading.

Let's have a look at when I registered. Ah yes September 2012 - so that's ....

o nice still any idea on how long it takes for an answer

The going rate is about 12 years.

Gog had a summer sale last month so they might have a lot of support tickets to go through right now. That could make it take longer before they get to you. Normally it should take a couple of work days, i.e. saturdays and sundays don't really count as only a skeleton crew works during the weekends.

If your problem is not too sensitive (or something only gog could help with) you could try asking for help in the forum.

I recently put in a ticket and it took just shy of a week for a human response.
This was during the last few days of the summer sale though, so I expect volume was a bit higher than normal.

will it be before 30 days

Normally it just takes a few days. And if you worry about a refund because of the 30days rule there. The day were you created the first ticket counts, so it does not matter how long it takes to resolve the situation.

This sounds reasonable but I couldn't find it being mentioned in the FAQ (Did I miss it?). Is this based on what a blue has posted?

24-48 business hours (work days) from the Polish timezone. This means Mon-Fri in general however they do have some support folk in on the weekends too but the majority of support is on weekdays. If you submit a report after end-of-business day in Poland on Friday for example, wait until Monday morning (Poland again), then give them 24-48hrs. If there is a massive sale or other major event going on, it could take an extra day or two perhaps depending on how badly support is overloaded. If you don't hear from them within that timeframe, then it doesn't hurt to ping them again and refer to the issue number from your first request. You can also reach out to them in the forums here and sometimes someone from GOG spots it and forwards it to the right people.

The majority of time they handle support requests very quickly though (the 48 hours above).