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General discussion How long does a refund take?(4 posts)solved(4 posts)solved
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Posted December 13, 2020
I applied for a refund of CP2077 3 days ago (I actually liked the game, my PC just isn't powerful enough to run it properly) and a day later I got an email if it's ok if the funds get transferred to my GOG Wallet. I replied back with:
"Hey! I would rather have the funds refunded back to my PayPal/debit card, if that is possible."

~2 and a half days later, no reply. Is it supposed to take this long, or did I do something wrong?
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This question / problem has been solved by AB2012image
Posted December 13, 2020
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Lashhi: ~2 and a half days later, no reply. Is it supposed to take this long, or did I do something wrong?
You may need to reply to the automated response you received when you first requested a ticket in order to "activate" it. (using your e-mail program / GMail, etc), confirming that you want a refund (and keep the ticket / order number in the subject). Read this post from someone in a similar situation yesterday:-
https://www.gog.com/forum/general/did_i_set_up_my_support_ticket_wrong
Post edited December 13, 2020 by AB2012
Posted December 13, 2020
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Lashhi: ~2 and a half days later, no reply. Is it supposed to take this long, or did I do something wrong?
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AB2012: You may need to reply to the automated response you received when you first requested a ticket in order to "activate" it. (using your e-mail program / GMail, etc), confirming that you want a refund (and keep the ticket / order number in the subject). Read this post from someone in a similar situation yesterday:-
https://www.gog.com/forum/general/did_i_set_up_my_support_ticket_wrong
Hm, I did reply to the email as it said, and my ticket says that it is "Open", so maybe I just need to wait more?
Posted December 13, 2020
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Lashhi: Hm, I did reply to the email as it said, and my ticket says that it is "Open", so maybe I just need to wait more?
Yeah you won't get a fast response at the moment, especially at weekends. They were already a little slow due to some support staff remote working vs COVID even before Cyberpunk came out. Hopefully you should get it sorted soon.
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General discussion How long does a refund take?(4 posts)solved(4 posts)solved
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