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General discussionGOG website problem(7 posts)(7 posts)
(7 posts)
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This is my favourite topic
Posted October 17, 2022
Hi I have encountered this problem after changing the password to my account, as well as changing the username because yesterday I have hacked two accounts so I am changing all the passwords in my possession, if I try to go to my profile from GOG on Chrome it closes the page by itself giving me an error. How can this be resolved? I apologize for my English but as it is not my first language I would seek help in Italian if possible. The error in question comes out as HTTP ERROR 404.
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Posted October 17, 2022
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Marik98: Hi I have encountered this problem after changing the password to my account, as well as changing the username because yesterday I have hacked two accounts so I am changing all the passwords in my possession, if I try to go to my profile from GOG on Chrome it closes the page by itself giving me an error. How can this be resolved? I apologize for my English but as it is not my first language I would seek help in Italian if possible. The error in question comes out as HTTP ERROR 404.
Well, the error just means that the page was not found, GOG has some old in the support area that lead to nowhere.

Make sure to delete your cookies before trying to log in in next time, maybe they caused the problem. Also try a different browser, just in case.
Posted October 17, 2022
avatar
Marik98: Hi I have encountered this problem after changing the password to my account, as well as changing the username because yesterday I have hacked two accounts so I am changing all the passwords in my possession, if I try to go to my profile from GOG on Chrome it closes the page by itself giving me an error. How can this be resolved? I apologize for my English but as it is not my first language I would seek help in Italian if possible. The error in question comes out as HTTP ERROR 404.
Hello. Are you sure your profile is enabled in the settings? If it's not, then you'll indeed get a 404 error when you try visiting it.

To check your profile settings, look at the images below:
https://www.gog.com/upload/forum/2022/10/5d13fafb711b41d70ad3ed3368765c29ed5d981c.jpg
https://www.gog.com/upload/forum/2022/10/2a9490cf2c435d873fe17d521b99cdd141414760.jpg
Attachments:
1.jpg (340 Kb)
2.jpg (253 Kb)
Post edited October 17, 2022 by Grargar
Posted October 17, 2022
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Marik98: Hi I have encountered this problem after changing the password to my account, as well as changing the username because yesterday I have hacked two accounts so I am changing all the passwords in my possession, if I try to go to my profile from GOG on Chrome it closes the page by itself giving me an error. How can this be resolved? I apologize for my English but as it is not my first language I would seek help in Italian if possible. The error in question comes out as HTTP ERROR 404.
avatar
Grargar: Hello. Are you sure your profile is enabled in the settings? If it's not, then you'll indeed get a 404 error when you try visiting it.

To check your profile settings, look at the images below:
https://www.gog.com/upload/forum/2022/10/5d13fafb711b41d70ad3ed3368765c29ed5d981c.jpg
https://www.gog.com/upload/forum/2022/10/2a9490cf2c435d873fe17d521b99cdd141414760.jpg
I just checked and the part in the second photo that you put is not enabled in my profile how could I enable it?
But in the application of GOG instead it is active
Post edited October 17, 2022 by Marik98
Posted October 17, 2022
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Marik98: I just checked and the part in the second photo that you put is not enabled in my profile how could I enable it?
But in the application of GOG instead it is active
Galaxy's settings can be different from the site's settings.

To enable your profile, put your mouse cursor in the square and simply click it (image 1)
If done correctly it, should look like the second image.
https://www.gog.com/upload/forum/2022/10/0de4215fcd037d6ccfd5cd6bf18252139c940461.jpg
https://www.gog.com/upload/forum/2022/10/0a842ae61b829930f958757bfd4697e1f853ca99.jpg
Attachments:
1.jpg (226 Kb)
2.jpg (236 Kb)
Post edited October 17, 2022 by Grargar
Posted October 17, 2022
Ok now it started working on its own again ... I don't know if in the end it synchronized through the application or some momentary problem with the servers. Now it makes me access the profile without crashing and the check is active from the browser. I don't know if this problem can happen again in the future. Do you have any advice?
avatar
Marik98: I just checked and the part in the second photo that you put is not enabled in my profile how could I enable it?
But in the application of GOG instead it is active
avatar
Grargar: Galaxy's settings can be different from the site's settings.

To enable your profile, put your mouse cursor in the square and simply click it (image 1)
If done correctly it, should look like the second image.
https://www.gog.com/upload/forum/2022/10/0de4215fcd037d6ccfd5cd6bf18252139c940461.jpg
https://www.gog.com/upload/forum/2022/10/0a842ae61b829930f958757bfd4697e1f853ca99.jpg
Thank you so much for your help, do you have any advice if this thing can happen again in the future?
Post edited October 17, 2022 by Marik98
Posted October 17, 2022
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Marik98: Thank you so much for your help, do you have any advice if this thing can happen again in the future?
Not too much. Just check your profile settings and if there's nothing wrong with it (but you still get errors), you could contact support about it.
Post edited October 17, 2022 by Grargar
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This is my favourite topic
Community
General discussionGOG website problem(7 posts)(7 posts)
(7 posts)