Posted March 30, 2023
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So where does that leave us who just directly download and install games without using Galaxy?
If you don't use Galaxy:
- as soon as you download the game, you waive any statutory rights for a refund
- as soon as you download the game, you are not entitled to a refund under the extended 30 day right of withdrawal policy
- downloaded games may be eligible for a refund under the 30 day refund policy, which is at the discretion of GoG and monitored to minimise the chance that users aren't abusing the system.
So, unless you're exhibiting a pattern of behaviour that makes it look like you're gaming the system, they are likely to offer you either a refund to the original payment method or to store credit.