Upon trying to open the Games section of my account, in order to download and play my games, the page refuses to load.

See the attached screenshot.

Any idea how to fix this?

Thank you.

Ctrl+F5 on that page, or log out and back in, clear cahce. You know, the usual.

Maybe try using another browser/OS?
Like first try if you can open the site on phone or with a different computer so it becomes clear if we have a supported Browser issue or if they really is an issue with your account/library?

Is that... Windows XP?

Gut feel says incompatible browser (likely driven by outdated OS). I assume you've tried rebooting and the clear filter X doesn't do anything?

As a side point, unless you've got no other option, I'd really recommend running XP air-gapped to protect your system and thoroughly virus check any optical/USB media that you use to load software onto the system.

Yes it is Windows XP, and I've encountered the same problem (starting about a month ago). GOG has changed the scripting on the account page so it no longer works on older browsers such as Firefox 52.7.3 ESR (the last version to officially support XP). GOG support's reaction (a month after I raised my ticket) was a disappointing (and rather predictable) "Please use a computer with a modern operating system for online browsing and purchases.".

Bstone, your best solution is to install and use the latest build of Roytam1's New Moon browser (a fork of Pale Moon, itself a fork of Firefox). This works on XP and NewMoon version 28.10.4a1 (mentioned in this post) works with GOG's account page on my system (New Moon version 27 didn't so best avoid this).

New Moon is also considerably faster than Firefox and keeps the "classic" Firefox UI, making it more pleasant to use in my view. In addition you should add plugins to control webpage scripting and I would strongly recommend eMatrix (4.4.9 being the current version at time of posting).

There is a more general point here, that GOG doesn't see browser compatibility as a serious issue, and given their ever more arcane scripting, other browsers (and other OSes) are likely to encounter a similar issue in the future (i.e. future access to your games library is no longer guaranteed).

As for security, Windows XP can be effectively secured (I'm typing this post on a laptop that was set up with WinXP back in 2007 - a recent check with Kaspersky's offline scanner turned up only one result which was legitimate software). Any version of Windows (or Linux for that matter) is breakable in its default setup - (32-bit) XP's strength (compared to later versions of Windows) is the ability to remove (courtesy of nLite/XPlite) the most vulnerable applications (IE, Outlook, MSN Messenger, etc) and to use security software that patches the Windows kernel (such as Process Guard, System Safety Monitor, AppDefend or EQSecure) which would be blocked in 64-bit versions. If you haven't already done this BStone (and the screenshot of your System Tray suggests not), definitely check those programs out, though I think only SSM is available in its full version now and only via the Internet Archive sadly - for more info cut-and-paste the following URL (this forum screws up Internet Archive links):

web.archive.org/web/20090118125809/www.syssafety.com

Since almost all malware requires Internet access to function, I'd strongly advise installing a top quality firewall (Windows' own firewall is completely inadequate at blocking malware).

I feel your pain. GOG has "moved on" from supporting older browsers, not by shutting older browsers out completely, but by moving on to using newer features of the "modern browser" that older browsers do not support. In particular, I think it boils down to just one major feature that is hurting us... the "list iterator" function. I can't see my games page, nor my Wishlist, nor about 75% of the home page, or any "game sale" that iterates over a list of "stuff", on my XP browsers.

You can look in your browser log and see the error when trying to display lists. I've tried every kind of browser for XP that I can think of, and none of them will update themselves to the most modern version of that browser. Firefox, Chrome, Opera, all will RUN on XP, and probably display 50% of the GOG experience. But if it involves displaying a "list of something", you're probably out of luck.

I haven't tried any linux distros, so there might be a browser for linux that can be sufficiently updated to support this list feature GOG is now using. It's possibly not even GOG's fault directly. By that I mean... maybe they are using a 3rd party scripting tool for building their web pages, e.g. jQuery (this is TOTALLY HYPOTHETICAL, I haven't bothered to look) and maybe it's possible that jQuery is using some of the newer features of modern browsers, and that tool is the real "culprit" for incompatibility with older browsers.

But there's nothing we can do about it. I have a Win10 machine that I have to use when I need to see all of the GOG experience, and I suspect you will need some other OS and browser to get you where you need to go. Best of luck!

AstralWanderer and tritone, thank you for your responses.

Alright, that's it.

GOG, ..|.. u too.

I'm done with your "services", you will not see another penny from me. Cut off a customer, deny them access to the games they paid for, all over something as ridiculous as not being able to load a !@#$!@ page!

..|..

Goodbye.

Before you go - erase ALL your cookies and other browsing data since the "beginning of time" in your browser. Then resest ALL settings in your browser and check once again.

Still on xp.
I was there too with xp in 2021 at that time but don't you have any alternative browsers for it that may still work with it.
At that time i used mypal browser but that one was somehow canceled for being a branch of another browser.
And gog library still worked at that time for me with mypal,

The Roytam1 Browser page I linked to above is still active and has 24th December updates for Serpent, Basilisk and New Moon browsers.

New Moon version 28 certainly works with the GOG Games page as I noted above. If you haven't tried them, you owe it to yourself to give it one last shot, even if you do choose subsequently to boycott GOG over their shameful customer service.

You're on an operating system that released long enough ago to be of legal drinking age in the USA. It's last update was over a decade ago.

Rust, the programming language, is newer than Windows XP.

Listen.
If your computer can run Windows XP, it can probably run XFCE.

But if that proves to be far too bulky for your system, you can probably cram TWM, i3, or some other minor window manager into it. Highly configurable, fully customizable. Or you can run Lynx, if you want to be a Luddite. It still runs on DOS, even.

Now might I ask what your attachment to Windows XP is? What's the advantage of boxing yourself into an operating system that much like ZSNES, had its last update over a decade ago and has been surpassed by countless emulation platforms? It's a shrinking target and for most, support doesn't exist.