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General discussionGOG GALAXY BETA(6179 posts) (6179 posts) 
(6179 posts) 
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This is my favourite topic
Posted May 06, 2015
high rated
!!! PLEASE READ BEFORE POSTING !!!

== BUG REPORTING ==

Please use: http://mantis.gog.com and include
1. steps to reproduce the bug (if possible)
2. screenshot or movie showing the bug (if possible)
3. Galaxy Client logs (see below)

Where can I find Galaxy logs on my computer?
On Windows 7 or later: C:\ProgramData\GOG.com\Galaxy\Logs
On Mac OS X: /Users/Shared/GOG.com/Galaxy/Logs

== FEATURE SUGGESTIONS ==

Please use: http://www.gog.com/wishlist/galaxy. For feature suggestions and votes on them please try do explain how Galaxy and its users will really benefit from it.

== IMPORT ALREADY INSTALLED GAMES TO GALAXY ==

1. For GOG games installed using installers from the last few months (so called Galaxy-compatible installers)
Click the Galaxy logo button on top of the sidebar and select "scan and import folders" - it will find all compatible games within that folder and add them to the Client.

2. For remaining GOG game INSTALLATIONS
Find the game in the Library (click on the image of the game), then click the More button and select "Manage Installation" -> "Import folder" and point the folder selector into the folder where that game is installed.

== KNOWN ISSUES ==
- throttling max download speed is not yet possible
- notifications related to incoming chat messages and friend requests does not always disappear instantly when consumed and may require reloading Store page
- games imported from existing installations will auto-update once, even if updating is disabled
- Moving Galaxy from /Applications on Mac OS X will stop the app from working
- Galaxy cannot be launched by other users on the same computer
Post edited October 03, 2016 by Liosan
Posted July 03, 2015
high rated
Hi Everyone,

Below you can find the changelog of GOG Galaxy.

Changelog 1.1.15 (September 7th, 2016):
Changes / Improvements:
• Added Wallet button in dropdown menu under user's avatar
• Performance improvements on UI speed and a little on CPU usage
• Enabled copying text in Galaxy forums
• History will now remember only the 100 most recent pages in history
Bugfixes:
• Fix for "Disk access problem" bug, which broke installation and updates of games. (Bug happened on Windows only, but general mechanism is better on OS X as well)
• Fix for Verify/Repair, which did not work in some scenarios (The above bug for example)
• Fix for "Server problem" while downloading backup installers or other goodies. They will now work, even if temporary download folder is same as destination folder
• Fixed situations in which Store page sometimes did not load properly after waking up computer

Changelog 1.1.16 (September 19th, 2016):
Improvements:
• Galaxy now supports H.264 codecs
• Much better handling of paying using third party processors (PayPal, paysafecard etc.)
• Friends and chat window now scale with the system scaling factor
• New and prettier GOG Eula will be used in games
• Better handling of loading timeouts

Bugfixes:
• "INSTALLED" label will appear all pages of the library now
• Fixed a bug with game time tracking for some games. Galaxy will now register more than one minute:)
• Fixed a bug in which Galaxy in rare cases could not be able to update the game (bug rather existed in rollbacks)
• Galaxy will no longer show a little bit of bare code upon launching
• Fixed blurred images in sidebar expanded list mode

Changelog 1.1.17(hotfix September 20th, 2016):
• Fixed crashes and 'Disk Access Problem' caused by updating Galaxy from 1.1.12 (and earlier versions) to 1.1.16

Changelog 1.1.18 (October 19th, 2016):
Improvements:
• More accurate game time tracking mechanism
• Improved mechanism showing current online status between friends

Bugfixes:
• Fixed a bug which caused Galaxy to stop tracking game time

Changelog 1.1.19 (October 25th, 2016):
Improvements:
• We have removed download size from Galaxy updater. It showed faulty data, as Galaxy Updater doesn't download > 100mb each time and only downloads differences. It will come back in nearest future, when it will show correct data:)
• The first check for game updates will be done 15s after Galaxy starts, instead of 5 minutes.
• OSX: Improved mechanism responsible for removing old files left by Galaxy updates
• OSX: Improved the way Galaxy handles installing games into protected locations like /Applications; you will receive a password prompt about a "Helper tool" installation

Bugfixes:
• Fixed "Essential components missing" error which sometimes appeared after fresh installation
• Fixed a situation where failure in Updater could lead to Galaxy not being able to launch
• Fixed self-update on OSX to properly delete leftover files
• Fixed friends window losing functionality after network loss and reconnect
• Fixed blurry Windows 10 Galaxy tray icon
• Galaxy will remember maximised window status

Changelog 1.1.20(November 2nd, 2016)
Bugfixes:
• Fixed installing XNA4 and other msi-based dependencies.
• Store page won't be reloaded twice upon logging in

Changelog: 1.1.21 (November 17th, 2016)
Improvements / changes:
• Added "with preview updates" suffix to Galaxy window title
• Small optimizations with memory and Galaxy loading time
• Small improvements with updater, it should fail less

Bugfixes:
• Fixed a bug with Galaxy refreshing pages
• Fixed occasional crashes

Changelog 1.1.22 (November 22nd, 2016)
Bugfixes:
• Galaxy will no longer freeze when downloading a game update and checking another game in library
• Galaxy should crash even less now:)

Changelog 1.1.23 (November 28th, 2016)
Bugfixes:
• Galaxy will be now able to reconnect to internet correctly, if computer was put to sleep and then woken up without (initially) Internet connection
• Downloading of games/updates should have less impact on starting other installations

Changelog 1.1.24(December 6th, 2016)
Bugfixes:
• Downloading an installer with Galaxy and using it to install the game should not result in redownloading the whole game again
• Updater should no longer report over 100% progress on download

Adjustments:
• Increased timeout for failures during sign in
• Increased timeout for "Loading Timeout"

Changelog 1.1.25 (December 20th, 2016)
Bugfixes:
• Fixed a crash when trying to install certain games (Game affected was 1979 Revolution: Black Friday).

Changelog 1.1.26 (December 23rd, 2016, Preview only)
Changes:
• Introduced new downloading mechanism

Changelog 1.1.27 (January 26th, 2017, Preview)
Bugfixes:
• Aborting or pausing downloads will be smoother (They will stop faster)
• Pausing downloads will no longer cause memory usage to go super high

Changelog 1.1.27 (January 31th, 2017)
Changes:
• Introduced new downloading mechanism
Bugfixes:
• Aborting or pausing downloads will be smoother (They will stop faster)
• Pausing downloads will no longer cause memory usage to go super high

Changelog 1.1.28 (March 10th, 2017)
Changes / Improvements:
- Better support for differential patches. They are now seperate depending on game's language and system bitness
- Italian & Japanese partial support + more Spanish translations
- Improved checking for new available updates of the games
- We'll sort available DLCs alphabetically
Bugfixes:
- Fixed a crash when Galaxy doesn't have permissions to the logs directory
- Fixed showing empty grey page after a while of inactivity
- Fixed infinite spinner after going to support page
- Fixed displaying of prices in cart when they were over 999 (Bug caused by a comma in the price)
- MacOS: Popup windows (for example chat) will no longer open as a tab but as a separate window instead
- MacOS: Fixed memory leak (~30MB upon GOG Galaxy launch)
- MacOS: Fixed memory leak while playing a game

Changelog 1.1.29 (March 14nd, 2017)
Changes:
- Changes in downloading mechanism, which allows for better control over download's flow
Bugfixes:
- Fixed displaying progress of differential patches (It did not display the "Extracting" status)

Changelog 1.1.30 (March 16th, 2017)
Bugfixes:
- Fixed a crash within games downloading mechanism

== PREVIEW UPDATES* ===

HOW TO ENABLE PREVIEWS?
Go to your Galaxy settings and check the option to receive preview updates.

HOW TO DISABLE PREVIEW?
- Uninstall Galaxy
- Download current installer from gog.com/galaxy
- Install Galaxy
- Import your games

Changelog 1.2.0 (March 22nd, 2017)
Changes and improvements:
- Cloud saves backup and syncing (supported games only)
- Screenshot capture with F12 (supported games only)
- In-game overlay with FPS counter and notifications (supported games only)
- Greatly improved chat, also in overlay
- Ability to enable or disable achievements, game time tracking, auto-updating games and more
- Desktop and in-game notifications system
- Ability to set bandwidth limit and scheduler
- New settings window
- Rarity information in achievements
- Abort button next to installation status
- Only one Galaxy Updater window will be shown in most cases
- GOG Galaxy updates will be downloaded in the background
- Games are now downloaded directly to their install directory, instead of a temporary location
- Galaxy changelog is displayed in Galaxy

Bugfixes:
- Fixed game time tracking issues
- Initial size of Galaxy Client window will respect Windows scaling
- Improved Windows 10 Galaxy tray icon
- Fixed a bug which caused Galaxy to redownload whole data in case of a failure of installation/update
- Thumbnail highlighting in media gallery now works properly
- Decreased client's network and CPU usage (especially for a lot of games)
- MacOS: Fixed situation when Galaxy Client could downloading due to App Nap
- MacOS: Fixed crash when logging out with "New post" popup open
- MacOS: Fixed game processes not being properly cleaned up after exiting
Post edited March 22, 2017 by TheTomasz
Posted March 26, 2016
high rated
For everyone who has a problem with missing api-ms-crt dlls in Client's versions post 1.1.5:
Please install one of those windows update: https://support.microsoft.com/en-us/kb/2999226 https://support.microsoft.com/en-us/kb/3118401
You may need to update Windows to meet the requirements for these:
For Windows 8.1 and for Windows Server 2012: https://support.microsoft.com/en-us/kb/2919355
For Windows 7 and for Windows Server 2008 R2: https://support.microsoft.com/en-us/kb/976932

You can also try reinstalling Microsoft Visual C++ Redistributables 2015 (x86) if you meet above requirements.
Available here: https://www.microsoft.com/en-us/download/details.aspx?id=48145

If above instructions doesn't work for you, create a separate issue on mantis.gog.com and we'll try to help you individually.

Please note that this solution only helps with the missing api-ms-crt dlls.


========================================================================================


Answering this question: Why 1.1 doesn't work after updating to 1.2?

This is happening probably due to incompatible database from version 1.2, please delete this folder:
%ALLUSERSPROFILE%\GOG.com\Galaxy\storage
usually
C:\ProgramData\GOG.com\storage\

Then you'll have to use scan&import (menu under the top Galaxy logo) function to see your games back in Galaxy Client.
Attachments:
programsandfeatu.png (143 Kb)
Post edited March 27, 2017 by TheTomasz
Posted October 09, 2015
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ark: My download of The Witcher 3 just restarted from scratch. The download was complete earlier, but I kept receiving an error message when the game tried to install. All my data is still in the GalaxyClient\Games directory, but the client seems to download it all over again anyway. Downloading 34GB takes more than 30 hours for me, so I probably won't be able to play the DLC on Monday. HUGE bummer.
That sounds quite wrong - it should resume from were it stopped. Could you report an issue at http://mantis.gog.com, and post logs from the download process ? It would help us solve this problem.

Liosan
Posted October 09, 2015
A question, can Galaxy currently track my game time for any GOG game?
Posted October 09, 2015
avatar
Liosan: That sounds quite wrong - it should resume from were it stopped. Could you report an issue at http://mantis.gog.com, and post logs from the download process ? It would help us solve this problem.

Liosan
Sure, I reported it.

It also says "installing" instead of "downloading". When I click on "abort" it warns me that my current download progress will be lost if I choose to abort the installation. Having to download the full game again is already terrible and makes me never want to use this client again, but now I can't even stop the installation without losing progress?
Posted October 09, 2015
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Liosan: That sounds quite wrong - it should resume from were it stopped. Could you report an issue at http://mantis.gog.com, and post logs from the download process ? It would help us solve this problem.

Liosan
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ark: Sure, I reported it.
OK, looking into those logs.

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ark: When I click on "abort" it warns me that my current download progress will be lost if I choose to abort the installation. Having to download the full game again is already terrible and makes me never want to use this client again, but now I can't even stop the installation without losing progress?
When you click the "down arrow" button in the lower left corner, a list of downloads will show - there should be a "Pause All" button.

Liosan
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damien: A question, can Galaxy currently track my game time for any GOG game?
Galaxy should be able to track time for any GOG game, as long as it was launched from Galaxy Client :)

Liosan
Post edited October 09, 2015 by Liosan
Posted October 09, 2015
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Liosan: When you click the "down arrow" button in the lower left corner, a list of downloads will show - there should be a "Pause All" button.

Liosan
Okay, so I can pause the DOWNLOAD with the "Pause All" button, but if I press the "Abort" button the INSTALLATION stops and I lose all my recent download progress? How does this make sense? There isn't even an installation running at the moment, right? Why does the "Abort" button even exist? Even if I WANTED to abort an INSTALLATION, why would it ever remove my DOWNLOAD progress?
Posted October 09, 2015
What happens if I pause the download and want to close the client and resume it later ? When I try this the pop up message says it will abort. Does that mean I will lose all the download progress?
Posted October 09, 2015
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Liosan: When you click the "down arrow" button in the lower left corner, a list of downloads will show - there should be a "Pause All" button.

Liosan
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ark: Okay, so I can pause the DOWNLOAD with the "Pause All" button, but if I press the "Abort" button the INSTALLATION stops and I lose all my recent download progress? How does this make sense? There isn't even an installation running at the moment, right? Why does the "Abort" button even exist? Even if I WANTED to abort an INSTALLATION, why would it ever remove my DOWNLOAD progress?
Because GOG handles installing vs downloading kind of weird or rather how Galaxy displays this to the end user is kind of weird. If you are installing then you are also downloading as the way Galaxy works is it downloads all game related files first to a temporary folder called temp, then when it finishes it moves the files to the your game folder (which is technically the installation part) and adds registry info, ect.. So when you abort you actually aborting the download if any part of the game is still downloading, and since abort typically means "cancel" or "quit", GOG removes what has already been downloaded so files are not left in this temp directory that the end user may or may not ever finish.

The true installation part happens after this download, and it's typically pretty quick because all Galaxy is really doing is moving the downloaded files. If a user aborts here Galaxy should not remove the downloaded files in my opinion or at-least offer the end user a choice to keep them but that does not currently happen I don't believe.

So I agree from the end user experience, Galaxy should better clarify what it is doing. Downloading is clearly not the same as installing but I assume this is one of those things that will improve as Galaxy get's closer to a release build and out of beta.

Honestly the "Abort" under MORE in unnecessary and can be hidden/removed really in my opinion, if a end user wants to cancel the installation/download then the little "X" next to the download located in the list of downloads should be the only cancel button needed. X is typically universal for cancel and should provide less confusion.

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Firestone: What happens if I pause the download and want to close the client and resume it later ? When I try this the pop up message says it will abort. Does that mean I will lose all the download progress?
When you abort your essentially "canceling" the download. Instead click the "down arrow" button in the lower left corner, and a list of downloads will show. Click "Pause All" to pause your current downloads. If you do abort then yes you will lose all downloaded progress. If you pause and close then you should not.

Clearly the abort command causes confusion among end users and that is something GOG needs to handle better...
Post edited October 09, 2015 by BKGaming
Posted October 09, 2015
When I login into my account and connect online using GOG galaxy, the client instantly crashes. I can use it offline but that isn't very helpful. I have turned off any programs (antivirus) that could be interfering. No idea what has been happening but its been happening a while. Tried reinstalling etc, and games do work.
Post edited October 09, 2015 by Merixa
Posted October 10, 2015
Installing games is quick. The downloads are as fast as expected.

When I download backups via Galaxy, right now I'm getting 0.4 megabits/second.

Going back to installation jumps back to normal speeds.

I've tried adjusting the "Number of concurrent connections" setting between 10, 5 and 1. This does not help anything.

Is there a reason backups are being throttled?
Posted October 10, 2015
Whats with installed games being patched , but no sign of a patch under backup downloads or any changelog ?
How do i turn of this auto patching , and how to download the patch when its not shown ??
i installed van helsing from the backup download , and later when i happen to fire up the client, it started patching ???
or is something else going on, as far as i can tell i have the backup download as shown ( checked via web page matching file names ) ?
Posted October 10, 2015
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Galaxy_Stranger: Is there a reason backups are being throttled?
Probably because of the Witcher 3 update which is ~= 11GB altogether or 18GB+ over Galaxy. That's got to be pounding the living snot out of their servers with 234979234798237423 people downloading it either way (although each use different back end servers).
Posted October 10, 2015
With Witcher 3 Patch 1.10 the Overlay Beta-Channel causes a 16GB download. I guess Overlay only works with version 1.08.4 right now which causes a downgrade...

Maybe the Beta-channel name should also have a notice or something like that when the selected channel isn't supported by the current game version.
Post edited October 10, 2015 by Loose_Control
Posted October 10, 2015
I downloaded the W3 patch with GOG downloader (still the thing that works best here). Galaxy however does not seem to recognise this and wants to download the whole 17GB (are you even serious? It's called PATCH for a reason) again. I can abort it and play the game through Galaxy - still ver. 1.10 so there has to be something absolutely wrong in Galaxys update routine.

I also don't like it that Galaxy needs to download additional stuff writing in the registry and listing in my "installed programs" so I have several programs listed twice there. I told GOG about this problem months ago but abviously they don't care.

avatar
ark: My download of The Witcher 3 just restarted from scratch. The download was complete earlier, but I kept receiving an error message when the game tried to install. All my data is still in the GalaxyClient\Games directory, but the client seems to download it all over again anyway. Downloading 34GB takes more than 30 hours for me, so I probably won't be able to play the DLC on Monday. HUGE bummer.

This was my first time trying the GOG Galaxy Client and I have to say I am horribly disappointed. I should have just bought the game on Steam...
No need to use Steam but also no need to use Galaxy. Both are far from perfect at the moment. Just use the GOG downloader which still works fine: https://www.gog.com/downloader. You can get the links by chosing "More" and "GOG downloader links". For some reason I will never understand they have hidden the only still perfectly working thing.
Post edited October 10, 2015 by MarkoH01
Posted October 10, 2015
Can an option be added to remove the news-feeds?

Or maybe the news-feed can become more functional?

Because for a lot of my games, the only item that shows up in there is the news story about the game being released. Which is not what I would consider relevant, since I've already bought the game.

I mean, it might also show a special months after I bought the game where I would have paid less for waiting.

Which is also not helpful.

So here's some ideas:

->Adding the option to disable the news-feed.
->A link to the community page.
->Some sort of page where users can add links to modding sites.
->Details on extras

I mean, SOMETHING THAT'S NOT JUST STATIC.
Post edited October 10, 2015 by JetBaily
Posted October 10, 2015
Is there any hope of the games that are not compatible with Galaxy (e.g. Sam & Max Beyond Time and Space) getting updates to make them compatible? Or am I being too hopeful? Would be nice to have my playtime in those games tracked (as well as not having to resort to third-party patches just to run some of them in fullscreen >_>).
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General discussionGOG GALAXY BETA(6179 posts) (6179 posts) 
(6179 posts)