Good Day,

After changing my GOG.com Account Email, I lost all money in my wallet ($410) and the new Cyberpunk 2077.
I did cleared cookies, tried everything. Even the game not showing the history. Now I changed my account's email back to the previous ones. Still, Can't find the game along with the wallet money.


Please help me.

Did you try : https://www.gog.com/user/refresh

If refreshing your account doesn't help, I'm afraid the only thing left will be to contact GOG Support: https://support.gog.com/. Just keep in mind that it's overloaded right now and you'll probably have to wait some time before you'll receive an answer.

Did you change your email or Create a new user? Try logging in with your old email. You show 0 games and account created Dec 2020.

My guess – something went wrong in the process and instead of changing your login you've got two separate accounts. I think we've seen similar issue described on polish sub-forum. Support suggested some mistake in e-mail or sth like that, but I don't think it was clarified well. Contact GOG support and if you'd like to make it faster – perhaps try to reach one of Blues via PM.

Normally I'm not that quick with speculative accusations (actually I tend to avoid them completely) but your post rings so many alarm bells that I just have to ask: Did you buy the account?

What makes me ask:

*) The account is brand new...
*) ...but still contains almost $500 worth of value in games + wallet funds. Who sends $500 in advance to a company where you just signed up? Having a fat wallet is something for regulars who buy here all the time and know they will use the wallet funds. New customers would most likely not send so much money.
*) ...and you are already trying to change the email address associated with it.
*) There have been recent cases of spam here in this forum and as I have heard also on other places where GOG accounts with $500 in wallet funds were offered for $100.


If my hunch was correct and you bought the account then you have no chance of getting the funds and the game back. You have been scammed by the account seller.

The scam works like this: The scammer buys something that can easily be resold (which is why digital goods like gift keys or wallet funds are perfect for the scam) to a victim with stolen credit card data. When the owner of the credit card discovers the charge within the time allowed for disputing charges he will do so and the charge to the credit card gets reversed. Because of that the aquired funds/games will also be revoked. Since the scammers usually use transfer methods that can not be easily traced or recalled the victim usually carries the loss and the scammer runs away with the victims money.

Moral of the story: If a deal is too good to be true, it usually isn't.

In case I was wrong let me apologize in advance but your case had all signs of you falling for that scam.

Im with geralt on this.

Was only just the other day some spam scammer was advertisitng accounts with $500 wallet funds for sale.

There was someone the other day selling a gog account on reddit with $500 in wallet funds for $350.

I'm guessing he sold it to this person and that's why he changed his email.