The kind of offer that will make me keep the GoG version, and continue to buy my games here, not on Steam, when this is possible.

You guys are truly amazing.

Thanks for that, really.

I did buy the game yesterday because of the discount and all the new stuff which has been added to the game since release.
I do look forward to multiplayer but i can wait. I am not planning to get a refund.

Anyway, kudos to gog.com for offering to refund those who cannot wait for the multiplayer functionality to arrive :^)

I'm strictly single player so I wouldn't refund, but I have to say, this is EXCEPTIONAL in my opinion customer care, and makes my confidence in the company grow even if the problem doesn't affect me personally.

This is EXACTLY the reason why I am not even considering a refund through GOG. I look forward to the multiplayer stuff but have no problem being patient.

This is why GOG is my prefered market for digital games, excellent service and care for the customer.

Thank you GOG.

Shame to Hello Games for refusing refunds when yet again failing to deliver, without even as much as an apology. Offer people their money back if you can't deliver on what was promised.

You will always have my support for offering this. I did receive the refund, but I will remember how fairly you treated me and I will look here first for future purchases.

You guys have been a class act since Day 1. I will not forget this, and I will be urging people to buy from you first.

You people are the best. I do not even own no man's sky. I have just a couple of games on GOG; pillars of eternity and Zork nemesis. I really think you might be the only ones that actually care about your customers in such a way. You inspire trust into all of us and sincerely this was exceptionally thoughtful. You deserve the best and I'm definitely going to invest more into this platform by buying the witcher 3, divinity : original sin and other games from GOG. You make the gaming community a better place.

I didn't buy No Man's Sky but the amounts of lies that developer told was insane. Can you imagine if this has happened with any other kind of product out there? That developer would've been drowned in class action suits,suits for false advertising etc.

Right now there are only a few developers that i trust to deliver, Larian and CDprojectRED at the top of my list of solid game makers.

GOG is awesome as always.

Wow, guys, this is above and beyond for you. Things like this are why I always try to get PC games from you before looking at any other source.

Ok...First and foremost, laws are subject to interpretation. Always have been, always will be.

For instance, under Australian law, NO STEAM GAMES ARE LEGAL. Why? Because two of the Consumer guarantees say "Come with full title and ownership" (Which from Steam and any digital retailer minus DRM-free ones, if the game gets pulled from the store it can be removed from your account if the dev mandates it(Ubisoft incident). you get a licence not ownership.(Seen a lot with Sony)) and "Come with undisturbed possession, so no one has the right to take the goods away or prevent you from using them"(So account bans are also illegal under Australian law, which happens from time to time on Steam, uplay, origin, PS4 and so on and so forth.) But again, interpretation.


But back on topic and still going with interpretation, this can easily be seen as a minor problem which means you must accept a "Free Repair". What do you think patches are if not repairs to existing products. And they are free. The only issue is "Within a reasonable time." Now there is no timeframe for this listed that I can see. So the timeframe of "Near future" can be interpreted as acceptable.

As for calling this a Major problem...There is only one point that can theoretically be called a major problem. "It is significantly different from the sample or description" One feature does not account for significantly different. I'm sorry if you think it does but its not. Plus its being fixed.(See above minor problems.)

Refund and Warranty are two different things even under Australian law. Unfortunately, there is no time frame allotted on the website dictating what is "a reasonable time" but is does say that it depends on the nature of the goods. Hey look at that, more interpretation! Hazah!

As for returning to the payment method, it is sometimes not possible as places may or may not keep records that far back for security reasons.

Lastly, how long did you have this game? If you got it at launch and didn't get a refund then, what makes you think you deserve one now? Australian laws applied more to when the game was launched then it does right now since several parts are VERY vague on time frames. You are attempting to interpret the laws in such a way that they benefit you and only you. When I read them, (depending on when you bought the game of course) GoG and Hello Games has no legal obligation at all to offer you a refund to GoGs wallet or to the original payment method.

I’m not going to point out the other things wrong with these laws cause that is really not worth my time.

I will praise GoG for doing this when they had not reason to.

I'm not going to take a refund, as I originally bought the game because Hello Games were supporting GOG, with a day one release

I'm not taking money off GOG for the disgusting behaviour of this developer.
The feeble excuses about supporting multiplayer through store clients is what's unacceptable to me.
No game should require any store client to play multiplayer, especially when it's a DRM free game released here on the same day as Steam..

Divinity Original Sin 2 did this right, as their multiplayer , as that needs no store client to play.
Though I personally don't give a damn about NMS multiplayer, the principle remains that the networking function should be part of the game, not any damn store client.

I would take that refund if Shaun Murray, and Hello Games were handing back their unearned profit, but not if GOG must pay it for them.
Instead I'm never buying anything from Hello Games and/or Shaun Murray , again.

NMS has been removed from my system, and hidden in my Library, so thanks for the offer GOG, but I won't be taking money off you that HG should be defunding.

I always thought internet exaggerated when it comes No Man's Sky. What was promised in the trailers was not possible anyways and certainly not in the time frame of original release. The released game was okay-ish and a sense of scale plus ininterrupted open universe were pretty cool. I thought I'd give Hello Games a benefit of doubt in them vs the internet case.

That said, this here is even more of bad comms, on the verge of misleading. So, boo Hello Games. I didn't follow the news too closely, so I saw one trailer showcasing multiplayer. And if someone like me bought the game on GOG, only to learn this version doesn't have the new feature... well, in bird culture this is called a dick move.

And nice of GOG to extend the refunds for a game with clearl misleading marketing. See, this is why I currently have 245 games here and significantly less on that other service.

GOG is FANTASTIC! You guys are a class act. Hello Games, however, are serial liars! Long live GOG and thumbs down to "Goodbuy" Games. "Hello"? Are you listening, Sean?

They're taking back a key and refunding you store credit so while they are good guys for offering this option it is by no means fantastic as it disallows those who want to get the game on Steam a option to do so with that money. GOG just walk away with a PR win with no tangible losses in terms of profits (your money is still in their wallet and that key can be sold to someone else later on so quite literally they're not in any way worse off to make it a fantastic thing they did, again good, consumer friendly but still very much a savvy business move).

GOG customer care FTW.

NMS has been a fraud from the beginning and the developers oozed BS from the get-go. I'd be happy with a credit toward something worth while, than retaining NMS.

I hope GOG takes note of the customer response to this extension, so they understand the appreciation from consumers. And I hope the rest of the digital stores note and learn something.