SmollestLight: We are sorry to hear you are encountering these issues. :(
There was a problem with the downloads, but it has been fixed. However, if you still can't download your games, please contact our support, so they can help you. Also for the future, please open a ticket if you have an issue, it is more likely that you will get help than if you write a forum post because those can get buried quickly.
I've opened a ticket before posting on the forums and waited several hours
. There still is no answer on the ticket #1085139 to this day. So for the future - perhaps assume that people come to the forum because nobody responds to their ticket.
I opened up another ticket today and someone finally responded. They completely ignored my request for a refund and told me to go bug hunting for them, gather logs, replicate errors before they do anything else.
@SmollestLight: I don't want apologies or sad smileys. I want my money back. What else should I do? Beg on my knees, spent the weekend searching for your server issue bugs? What else?
If you truly feel sorry, get the support staff to process my refund. I've been a customer since 2014. Complying with their own 30-Day Money Back Guarantee so that I can be done with this shameful display of technical and customer support would be the right thing to do if you truly feel sorry. After that, I will never buy a game on GOG again.