There are no easy refund option if i didn't like the games, like in Steam?

You take a bite out of the apple and expect a refund?

Only for Games in Development

Have to remember that games on GOG are DRM free so if you have downloaded the game you get to keep the download meaning people could easily just download a game, claim it doesn't work, then get a refund and still keep the game download.

So yes there is an extra hoop to jump threw (as they want to do what they can to get a game working for people who are having legitimate issues) but it is understandable.

Also I'm not accusing anyone of doing anything shady.

^This essentially. Steam's DRM can prevent you from starting a game you "gave back". GOG is DRM-free, which means, once you downloaded the game, they have no control whatsoever how, where and when you use it.
For me this is a big plus (essential actually, I don't "buy" products I don't own afterward), but this of course means I have to get myself informed about the games I spend money on. When in doubt, wait for a sale, where a few misplaced dollars won't hurt much.

There used to be a small NQA period for games, but I think no matter what you do, you'd have to flag a support ticket and they can only credit your account.

At the end of the day, there's a large bag of games that I'd be happy to give back for even 20% credit value. Problem is, most of the biggest clunkers were also freebies.

It's explained in the GOG user agreement, paragraph 7.3: https://support.gog.com/hc/en-us/articles/212632089-GOG-COM-User-Agreement?product=gog

I think this is quite fair. GOG trusts us with DRM-free games, so in exchange it's logical we accept a return policy that can't easily be abused. We also get support for every game on the site, because they need to try to get it working on your computer before the refund is made.

youve been on here near lee 10 yrs an' hav ovah 600 gamies. youre basic lee a gogie veteran

this seems like a week 1 question?

It would be kinda obvious why the refund system doesn't work like STEAM's version. Research a game before buying and also check the reviews or forums for possible missing content or updates.

Imo, any "didn't like" refund policy is unfair. If it has been advertised correctly, I don't see why not liking it should be anyone's responsability; after all, we all take that risk with everything we buy, every day and everywhere, why should digital content be any different?

Yes, that's exactly what you can do right now.

Doesn't mean they shouldn't add a honest "i didn't like this" option so people don't have to claim it doesn't work.
Believe it or not, a lot of stores with non-digital products have a hassle-free refund policy.

Advertising can't ever come close to actually letting the customer experience the product in person before making a final decision.

Why, indeed, should shops care about their customer?

In a way I imagine the policy isn't for GOG's benefit but for the publishers I mean there are plenty that don't come here and of the ones that do how many are iffy about it and would be scared off if that fig leaf wasn't there.

You've been a member here for almost 10 years and you don't know that?

Immaterial products don't have return/refund policy generally speaking.

You can't get a refund from a cinema if you dislike the movie.
You can't get a refund from a bus if you dislike the transport.
You can't get a refund from an amusement park if you dislike the rides.
You can't get a refund from a concert if you dislike the performance. *

* = There have been cases where concert tickets actually have been refunded based on playback, but then you can argue that it's not about liking/disliking, it's about the product being defective.

So most of the time you DON'T get a refund, and we could even add restaurants, bars, and grocery stores to that, and they even serve/sell physical products.

I appreciate customer rights, but I think "no questions asked" refund policy is ridiculous, it opens doors to all kinds of exploitation, and creates a very bad model for the business. It's too bad that Steam has that.
My guess is that Steam doesn't really care about customers with that, they have simply created a system where nobody from customer service has to spend any time on routine complaints, making it easier and cheaper (for them) to deal with.

It's even part of the law here in Germany (and probably some other countrys as well) when it comes to goods you ordered online - since you cannot touch them or experience them like you could in an actual store.