Nice to see people happy, but removing the chatbot won't help GOG's time to respond to people, right? Not without having the money to hire more Support people? And if they don't have the money to do that, will people just be raging into the void?

I think the bot leaves such an objectionable first impression on potential new customers that it's probably worse PR to have it rather than having said customers come here and be told they need to be patient.

Fair opinion. Though I thought GOG originally implemented the bot because new customers kept asking questions that were pretty simple to answer / could be automated info rather than having to have a human being involved. Maybe there's still a better way to handle that though.

But that's exactly what the GOG SUPPORT CENTER is for…
It's just that people go straight to contact support even in such cases.

Another circumstance where a Bot is warranted, is whenever a disrespectful human being rages in - that's unhealthy on both sides.
Being angry is one thing, throwing insults here and there in your opening message or first/second exchanges is another.
If they got their answer/solution from the Bot, that's one less stressful encounter for the support person. If it did make things worse, that's another topic.
 
In one of the online shop I use, the first message is always responded by FAQ topics you could click/tap on, together with an option to chat straight to a support person. And even then, there will be a note that a personnel might not be immediately available.

But at least now, I'll be able to post the next dead link issue I see in 5 minutes and then go about my day.

A simple solution would've been to put an option/button/selection on the support bot window that says something like "I would like to contact support directly/I don't want to use the support bot". Then the support bot could filter out simple requests, and everyone else could've gone right to a support ticket window.

Seems easier to use a filter for common swear words. Then have an automated reply like: " While we would like to help resolve customer problems, our swear detection was triggered and you are receiving this automated response. Please refrain from further use of cuss words and we may aid you in a reply to this message, in so much, minus cuss words.

ps- go F yourself dear customer!"

....ok maybe not that last bit, but I made myself lol so I was mostly good ;)

Filters could get easily bypassed. You just have to add/subtract/alter character(s) or just be upfront sarcastic and it will push through.
There's just no perfect solution for the unreasonable.

I did like the idea of the warning though.
 
If we are to choose that route, my LOL would be the BOT counter-cussing for each one tossed at it.