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General discussionConclusion of the Fair Price Package program(910 posts)(910 posts)
(910 posts)
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This is my favourite topic
Posted February 26, 2019
On March 31st we are going to discontinue the Fair Price Package program. Let us explain the reasoning behind this decision.

We came up with Fair Price Package (FPP) as a way to make up the price difference between various countries. Some games on GOG.COM have regional pricing, meaning the price of the same game in one place can be higher compared to its price in North America. In countries where the game is more expensive, we give users the equivalent of the price difference in GOG Wallet funds. In actual numbers, on average, we give users back 12% of the game price from our own pocket. In some cases, this number can reach as high as 37%.

In the past, we were able to cover these extra costs from our cut and still turn a small profit. Unfortunately, this is not the case anymore. With an increasing share paid to developers, our cut gets smaller. However, we look at it, at the end of the day we are a store and need to make sure we sell games without a loss.

Removing FPP is not a decision we make lightly, but by making this change, we will be able to offer better conditions to game creators, which — in turn — will allow us to offer you more curated classic games and new releases. All DRM-free.

We wanted to make sure you have some lead time to still benefit from the Fair Price Package. The program will last until the 31st of March, 2019, so if you would like to take advantage of it, now is the time. The funds you gather from the program will keep the 12 months expiration date from the moment you’ve been granted your last funds.
Posted February 26, 2019
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First of all, thank you for your support. This was not an easy decision to discontinue the FPP program and we're grateful to you for understanding the reasons behind it. We see that quite a few of you raised concerns about GOG's future. As a part of publicly traded company, we can't comment on any financial results until they are officially reported, but we want to ensure you everything is good with GOG. Being part of a big gaming company, some reports - especially some given by significant media outlets - can often sound much scarier than reality.

You've been also concerned about your access to the games you’ve purchased on GOG. We've covered this topic years ago and it's been in our User Agreement for a long time (please check the section 17.3). This is not only a legal obligation to you but a core part of our ethics as a company.

But don’t worry, all is good, and we have a great plan for the future of GOG. We can’t wait for you to see some of the exciting things we have coming very soon.

EDIT: pinned
Post edited February 26, 2019 by elcook
Posted February 27, 2019
So I'm from Australia, and often we have higher prices. But I have never heard of this Fair Price Program, and never received a wallet fund.

Which countries have been part of this Fair Price Program?
Posted February 27, 2019
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PhilsComputerLab: So I'm from Australia, and often we have higher prices. But I have never heard of this Fair Price Program, and never received a wallet fund.

Which countries have been part of this Fair Price Program?
The UK, for one.
Posted February 27, 2019
Ever since I've joined GOG (back when it was still called "Good Old Games") this has been on the top of my go to stores. Every single game I'm interested and is released on GOG, here is where I spend my hard earned money. Why? Because regardless of everything else, here I feel that my money has value beyond monetary aspect. The feel I always have here is that the company understands what it means to spend hard earned cash and they are not on this business only for the profit, but #4ThePlayers (unlike the company that originally started this tag).
The fair price package was a great plus, and it did save me some money, but even without it you will still see my money flowing in every once in a while, because you earned my trust and respect.

Cheers GOG team, keep up the good fight!
Posted February 27, 2019
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PhilsComputerLab: So I'm from Australia, and often we have higher prices. But I have never heard of this Fair Price Program, and never received a wallet fund.

Which countries have been part of this Fair Price Program?
Canada for 2.

like this game for me(Canada) has a wallet fund of 0.10 C$ for example:

https://www.gog.com/game/darksiders_iii
Posted February 27, 2019
tbh EA is worse than activision there the ones who brought micro transactions into mainstream gaming. so stop buying there shit games even on here with there old games. the only good game EA ever made was road rash, and a suggestion to GOG please get old console games here to
Posted February 27, 2019
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elcook: First of all, thank you for your support. This was not an easy decision to discontinue the FPP program and we're grateful to you for understanding the reasons behind it. We see that quite a few of you raised concerns about GOG's future. As a part of publicly traded company, we can't comment on any financial results until they are officially reported, but we want to ensure you everything is good with GOG. Being part of a big gaming company, some reports - especially some given by significant media outlets - can often sound much scarier than reality.

You've been also concerned about your access to the games you’ve purchased on GOG. We've covered this topic years ago and it's been in our User Agreement for a long time (please check the section 17.3). This is not only a legal obligation to you but a core part of our ethics as a company.

But don’t worry, all is good, and we have a great plan for the future of GOG. We can’t wait for you to see some of the exciting things we have coming very soon.

EDIT: pinned
And if you need to lay off some more people then that's fine too as long as you can just keep being you. The need of the many, something... ;)

Seriously, I don't think the FPP thing was ever needed by neither you nor us, and won't be missed, and I'm hoping the blues will give more feedback in the future.
Posted February 27, 2019
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elcook: We have an extensive video about our work, thanks to Danny O'Dwyer's NoClip documentary - https://www.youtube.com/watch?v=ffngZOB1U2A
Yes, and that's great, but that's one thing. And also - why is it not linked on the front page? Why do I learn about it here in this thread? You do good things and... hide.

What IMO should be done is something... more regular. Maybe for special events, or even monthly. Could really be anything, maybe a "spy series"... "Inside GOG"... full of irony and silly C-Movie effects. You know like "IT Crowd", "Austin Powers", "Borat"... but with the background of the real work. Plus outtakes... And those should cover the latest developments at GOG. The struggle with a good but bitchy old game, 80 days around the world to find that last license holder. The Galaxy dev tarred and feathered for forgetting the achievement *bling* effect...
Posted February 27, 2019
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MrFortyFive: I'm sure this won't sit well with plenty of users outside of NA, but I can appreciate the brutal honesty in "We need to make money and this is preventing us from doing that".
These guys made The Witcher 3, not Mass Effect Andromeda.
Posted February 27, 2019
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MrFortyFive: I'm sure this won't sit well with plenty of users outside of NA, but I can appreciate the brutal honesty in "We need to make money and this is preventing us from doing that".
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alooper21: These guys made The Witcher 3, not Mass Effect Andromeda.
Amen to that!
CDPR/GOG: Witcher 3 - Perfect finale for an amazing IP
EA/Epic Store:Mass Effect Andromeda - .... sorry my lunch is trying to get out of my stomach....

take your pick and think who you want to support
Post edited February 27, 2019 by dreamcaster
Posted February 27, 2019
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Tauto: We are already over charged (Australia) so a bit more won't hurt,doesn't mean that I'll start buying now or later thought.
Maybe some countries which are much overpriced could still get a small cut to sweeten the sale to some extent. It would show goodwill, not that GOG doesn't have goodwill anyway. But some places are indeed way too expensive for games.
Posted February 27, 2019
Oh well.
Posted February 27, 2019
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Breja: Ok, now I am starting to worry.

Edit: whatever the truth about GOG's situation, this was defiantely a bad moment to announce this. They should have pushed this back for at least a month. Unfortuantely GOG isn't famous for good timing (like introducing Facebook login right in the middle of last year's Cambridge Analytica scandal).
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Breja: [...] The sound PR decision would be to postpone the announcement at least a little, get on top of the rumors with some actual good news for once (some impressive new release, fix the website, bring new dev/publisher on board, anything), and only announce this once some confidence in GOG has been restored.
Reading the posts in this thread, I think that this time the timing is perfect.



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P1na: [...] I wish I could get excited about the whole "better deals for developers might mean more titles here", but I already went through that when regional pricing was initially introduced and such; not impressed by the results then and I very much doubt it will be different now. [...]
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Ghorpm: I have more serious problems at the moment so I will have to think about it later. However, I am a bit disappointed that you are still using "Yeah, it's bad but for your own good" type of arguments. You should have learnt something after "Good news" fiasco. How about bringing some great releases first and only then announcing that it's achieved becauese you cancalled FPP? On the other hand... I'm not even surprised ;)
Yeah, also had a strong déjà vu reading that part.



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RyaReisender: Let's say there's a game that sells for $50 in the US.

Now the same game may cost $65 in another country because that country has for example additional taxes when buying something or the economy of the country is simply stronger than in the US, so people can afford more. [...]
And how exactly does any of this explain cases, like the UK for example, where they often get a regional discount? Or cases where the base game has a price hike, but the DLC comes at the base price, or even a regional discount (or vice versa)?



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toxicTom: Yes! Do good things, but then the hell talk about it! Remember the release of Star Wars Episode 1 Racer?
https://www.gog.com/forum/general/release_star_wars_episode_i_racer_ab444/post24

That's homestory stuff. Make a video - could even be dark comedy - how this came to be. Put it online. Stuff like that goes viral, if done right. Same for licensing issues. Make it a serial: The Quest for License. Make fun of yourself and the bizarre situations, but at the same time show people what hard work you are doing. If not video - make it a comic strip.

And for newish titles - provide a forum for the devs to talk about their games. People love when the devs participate - see all the upvoted "golden" posts in the release threads. There's potential. Maybe invite some over to Warsaw for a Tyskie or Lech and a live Q&A on Twitch?
*cough* TET has long left GOG *cough*
Posted February 27, 2019
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HypersomniacLive: *cough* TET has long left GOG *cough*
Yeah... a shame that they can't get someone with a spark to replace him...


and... Good to see you *hugs* :-)
Posted February 27, 2019
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Tauto: We are already over charged (Australia) so a bit more won't hurt,doesn't mean that I'll start buying now or later thought.
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alooper21: Maybe some countries which are much overpriced could still get a small cut to sweeten the sale to some extent. It would show goodwill, not that GOG doesn't have goodwill anyway. But some places are indeed way too expensive for games.
Yes,it's not Gog's fault but our lousy tax hungry Government that think we all make 200K a year.I usually purchase games from Hong Kong,that is AAA's but even that is hit with a %10 extra charge for the internet purchase.
Posted February 27, 2019
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RWarehall: They can't!

They are a publicly traded company. Financial statements must be released on a pre-announced timeframe so that all investors are on an even footing.
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Fesin: I didn't say anything about a financial statement, did I? I'm talking about a public statement similar to elcooks forum post, maybe a bit more expansive and PR-y. If they can post on a forum about that topic, they can send out a press release.
You are asking them to come out and combat some of what is being spread in the article which is mostly financial. There is a very fine line that has to be followed. Anything they say about the internal financials or success of the business may be considered stock tampering. It just isn't as easy as you make it seem when you are dealing with a publicly traded company. They are not allowed to talk about any of their sales numbers before they are publicly released in the scheduled report. They cannot say anything about Q4 until after March 21 and anything about Q1 of this year until May 23. About all they can say is "we're fine and not going anywhere" and that doesn't make much of a global press announcement. If they got "more expansive and PR-y" they could be in violation of trade regulations.
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General discussionConclusion of the Fair Price Package program(910 posts)(910 posts)
(910 posts)