Posted June 17, 2015
any1 els that cant install games with gog galaxy?i always get failed to instal and not authorised :/.
Post edited June 17, 2015 by Ciris
This question / problem has been solved by Ciris
wild_arms
New User
Registered: Jun 2015
From Greece
Ciris
Social grunt
GOG.com Team
Registered: Nov 2014
From Poland
Posted June 17, 2015
FIXED - You should now be able to install/update without glitches again via GOG Galaxy :)
At the moment, installing/updating games may give you the "NOT AUTHORISED" error message. We're investigating the issue.
Moved this comment to just below the original post, as I will be updating the status of this issue when we have more info :)
UPDATES:
-- [15:35 CET] Issue fixed! You should now be able to download games and update files smoothly :)
-- [15:11 CET] We've located the problem, and are working on it now.
-- [15:08 CET] The issue appears in GOG Galaxy only - so you'll be fine installing your game or updates manually at the moment (GOG Galaxy will recognise them as installed later).
-- [15:05 CET] The issue does not affect all users or all attempts at an installation or update (some users report it working on their 2nd or 3rd try), so you can make multiple attempts.
IN GENERAL, THOUGH:
ElTerprise: Are you referring to Witcher 3? Have you 'bought' the free DLC Program? Because if not that can give the Not authorised message.
From the FAQ:
Q.: Upon installing the retail copy and redeeming the code on the website, the game fails to update through Galaxy with the status set to NOT AUTHORIZED.
A.: You need to 'purchase' the free DLC program first, once that is installed it should automatically go on with the updating process.
At the moment, installing/updating games may give you the "NOT AUTHORISED" error message. We're investigating the issue.
Moved this comment to just below the original post, as I will be updating the status of this issue when we have more info :)
UPDATES:
-- [15:35 CET] Issue fixed! You should now be able to download games and update files smoothly :)
-- [15:11 CET] We've located the problem, and are working on it now.
-- [15:08 CET] The issue appears in GOG Galaxy only - so you'll be fine installing your game or updates manually at the moment (GOG Galaxy will recognise them as installed later).
-- [15:05 CET] The issue does not affect all users or all attempts at an installation or update (some users report it working on their 2nd or 3rd try), so you can make multiple attempts.
IN GENERAL, THOUGH:
From the FAQ:
Q.: Upon installing the retail copy and redeeming the code on the website, the game fails to update through Galaxy with the status set to NOT AUTHORIZED.
A.: You need to 'purchase' the free DLC program first, once that is installed it should automatically go on with the updating process.
Post edited June 17, 2015 by Ciris
ElTerprise
Registered: May 2011
From Germany
Posted June 17, 2015
From the FAQ:
Q.: Upon installing the retail copy and redeeming the code on the website, the game fails to update through Galaxy with the status set to NOT AUTHORIZED.
A.: You need to 'purchase' the free DLC program first, once that is installed it should automatically go on with the updating process.
Post edited June 17, 2015 by ElTerprise
wild_arms
New User
Registered: Jun 2015
From Greece
Posted June 17, 2015
From the FAQ:
Q.: Upon installing the retail copy and redeeming the code on the website, the game fails to update through Galaxy with the status set to NOT AUTHORIZED.
A.: You need to 'purchase' the free DLC program first, once that is installed it should automatically go on with the updating process.
ElTerprise
Registered: May 2011
From Germany
quinestor
New User
Registered: Feb 2012
From Poland
Posted May 20, 2016
Hello I cant install any game
It just hangs after I click "install" I see no error
It just hangs after I click "install" I see no error
omega64
Something good
Registered: Apr 2012
From Netherlands
Posted May 20, 2016
Commenting in the beta thread might get you more replies compared to a necro of an old thread as it has been marked solved.
https://www.gog.com/forum/general/gog_galaxy_beta_2
== BUG REPORTING ==
Please use: http://mantis.gog.com and include
1. steps to reproduce the bug (if possible)
2. screenshot or movie showing the bug (if possible)
3. Galaxy Client logs (see below)
Where can I find Galaxy logs on my computer?
On Windows Vista or later: C:\ProgramData\GOG.com\Galaxy\Logs
On Windows XP: C:\Documents and Settings\All Users\GOG.com\Galaxy\Logs
On Mac OS X: /Users/Shared/GOG.com/Galaxy/Logs
https://www.gog.com/forum/general/gog_galaxy_beta_2
== BUG REPORTING ==
Please use: http://mantis.gog.com and include
1. steps to reproduce the bug (if possible)
2. screenshot or movie showing the bug (if possible)
3. Galaxy Client logs (see below)
Where can I find Galaxy logs on my computer?
On Windows Vista or later: C:\ProgramData\GOG.com\Galaxy\Logs
On Windows XP: C:\Documents and Settings\All Users\GOG.com\Galaxy\Logs
On Mac OS X: /Users/Shared/GOG.com/Galaxy/Logs
l.hince89
New User
Registered: Dec 2012
From United Kingdom
Posted July 12, 2016
same happening for outlast says its not authorised and cannot download dlc content