I have been trying (in vain) for the last 6 hours to install the games i bought today-- but it keeps timing out and then it says "server busy"? Was their server too busy when it took my payment?

Was the server too busy when it took my payment?

What is the remedy here for lack of intelligence or execution?

Did you try downloading from the website? What game?

I was using Galaxy. I have used Galaxy for years and never had the issues like tonight. I will try the website, thank you for the response!

It was several different games. They all just timed out.

Update: off the website it till says "server Problem"

And I am ok with that- what I am NOT ok with is that the PAYMENT server never seems to have a problem.

I wonder if the refund service works with as much alacrity as the payment service :)

The payment processor doesn't host any games. In that case, you'll be happy to know there are multiple forum threads about payment issues with both bank cards and Paypal. Wallet refunds should take up to 24 hours. Refunds to other payment methods can take around 30 days. A few things to try:
• Disable IPv6 and Set DNS to Cloudflare ("Setup on PC" section near the bottom), then restart your system.
• Another Internet connection if available (e.g. smartphone with mobile hotspot enabled).
• A different browser without any add-ons and default settings.

The error message suggests there's not much you can do other than retrying a bit later. But GOG has had networking on and off networking issues, in particular IPv6-related. It's worth a shot. If the problem persists, you should open a support ticket if you haven't already. Getting a support response can take weeks, exceeding the 30-day window you have to request a refund. Better to submit that ticket sooner rather than later.