Can I get real money from refund ? I request a refund for Cyberpunk 2077 and then I have a mail that say "We have received your refund request! ⠀
Before we can proceed further, we require an additional confirmation from you. Please note that your ticket will be marked as Pending until we hear back from you.
Please confirm if a conversion to GOG Wallet funds, which you could use towards any future purchase on our service, would be satisfactory for you. These funds are assigned immediately and they never expire. You can read more about the GOG Wallet here." I'm not sure I can get real money or not. So I reply with "Can I get real money or only GOG wallet" and my request is mark as solved. not only no respond but they closed my request WHAT IS THIS !

This is just the new GOG. "gamer-friendly" and "DRM-free" weren't profitable enough so now they're trying out how to be a deceiving, censorship-enabling bunch of assholes.

It's very easy on Steam, but it's also possible on GOG if you're even more patient than usual.

Yep you should be able to get back what you paid.
Open another ticket and explicitly say you want refunded to your bank account.

Also, don't open another ticket, that will put you back at the end of the queue.

why not when the ticket is closed

That would explain why they are removing a game and the only platform available for a developer because their game contained negative remarks about dictator Xi in China.

So now we know exactly where their interests lie and who owns them.

Try replying to it and saying "I would like a refund please, NOT wallet credit". If you get no response or you can't reply to a closed ticket then try opening up another refund request and reply to the "We have received your refund request!" email you get with "I would like a refund please, NOT wallet credit" to that. It's absurd that the ticket was just closed without solution.

Edit: Maybe a forum moderator here can "bump" this one along?