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General discussionBug Causing system crash. GalaxyclientHelper.exe(4 posts)(4 posts)
(4 posts)
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Posted December 26, 2024
Just bought a VR headset and finding certain games are causing my PC to crash.
The screen and headset go black and the PC fans start to run at full speed.

The event viewer says the the problem is with GalaxyclientHelper.exe
The most annoying thing is most of the games it is crashing aren't even GOG games.

Any help fixing this would be appreciated.

Event viewer reads

Faulting application name: GalaxyClient Helper.exe, version: 2.0.80.33, time stamp: 0x671f8d67
Faulting module name: ucrtbase.dll, version: 10.0.26100.1882, time stamp: 0xfad28871
Exception code: 0xc0000409
Fault offset: 0x000277c1
Faulting process id: 0x6A60
Faulting application start time: 0x1DB578E9CDDB20C
Faulting application path: C:\Program Files (x86)\GOG Galaxy\GalaxyClient Helper.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: 948c0f5d-366f-4ce6-b770-cdb3ee2a6ce0
Faulting package full name:
Attachments:
gog1.jpg (234 Kb)
Posted December 26, 2024
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MarkZZR: The event viewer says the the problem is with GalaxyclientHelper.exe
That's an unrelated issue. GalaxyClientHelper.exe is a background service that crashes since a bug was (re)introduced a few versions back. You can downgrade to the last known good version if you want, or you can simply ignore it. It probably has no noticeable effects besides the crashdumps folder being littered with logs, and maybe GOG Galaxy failing to start on the first click on its icon.
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MarkZZR: Any help fixing this would be appreciated.
System crashes occur either due to bad drivers or failing hardware.
1. Double-check that your hardware is not overheating. If your GPU or mobo drivers offer no way to monitor temperature, you can use Libre Hardware Monitor.
2. Double-check that your drivers and operating system are up-to-date.
3. If the problems persist, you're more likely to find help on a forum dedicated to solving hardware and software problems than here.
Posted December 26, 2024
avatar
MarkZZR: Just bought a VR headset and finding certain games are causing my PC to crash.
The screen and headset go black and the PC fans start to run at full speed.

The event viewer says the the problem is with GalaxyclientHelper.exe
The most annoying thing is most of the games it is crashing aren't even GOG games.

Any help fixing this would be appreciated.

Event viewer reads

Faulting application name: GalaxyClient Helper.exe, version: 2.0.80.33, time stamp: 0x671f8d67
Faulting module name: ucrtbase.dll, version: 10.0.26100.1882, time stamp: 0xfad28871
Exception code: 0xc0000409
Fault offset: 0x000277c1
Faulting process id: 0x6A60
Faulting application start time: 0x1DB578E9CDDB20C
Faulting application path: C:\Program Files (x86)\GOG Galaxy\GalaxyClient Helper.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: 948c0f5d-366f-4ce6-b770-cdb3ee2a6ce0
Faulting package full name:
If the Galaxy client is causing a problem, just uninstall the client?
Posted December 27, 2024
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MarkZZR: Just bought a VR headset and finding certain games are causing my PC to crash. The screen and headset go black and the PC fans start to run at full speed.
VR headset involved in crashes when playing games. Gotcha.

The event viewer says the the problem is with GalaxyclientHelper.exe
The most annoying thing is most of the games it is crashing aren't even GOG games.
Other than the event viewer log entry just being there, do you have any direct correlation between this error and the crashes? Like the time/date stamp of both coincide perfectly?

I'd say it's a coincidence, and it's the VR headset which is causing the issue. You just said yourself you JUST started using it, AND it's not only GOG games which are locking up.

I'll wager if you shut off Galaxy entirely (frontend and background processes & services) and then run said games you'll still have lockups. This sounds much more like hardware/driver issues, which aren't always caught by event viewer anyway.
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Community
General discussionBug Causing system crash. GalaxyclientHelper.exe(4 posts)(4 posts)
(4 posts)