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General discussionAmerican Express Jumps the Shark When it comes to "Legal" Agreements(24 posts)(24 posts)
(24 posts)
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This is my favourite topic
Posted January 10, 2018
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tinyE: My mother canceled her American Express a couple of years ago because the company, in spite of the account being in her name, refused to make account changes without speaking to my father.

true
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Stevedog13: Is he the one who originally set up the account? Because that would make perfect sense. There are very strict rules on making account changes in the financial world. It is only the person who signed the initial documents that is authorized to make certain changes.
no XD
She handles all of the finances and always has.
Posted January 11, 2018
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Gede: How can they tell that your battery did not die or you simply lost coverage by accident? It seems to me that is not enforceable.
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OldFatGuy: It seems to me that almost all of them are unenforceable. They certainly would be in a just world. Most certainly software EULA's. I keep hoping some game company tries to bring some kind of action against me for a supposed violation of the EULA. The first thing I would do is go buy about 20 boxes of paper, then print out the EULA's for every game I've got (double spaced on 81/2 X 11 paper with a 1 inch margin (which seems to be the norm... at least it was when I went to college). That's number one. When you realize the sheer volume of the bullshit it fails on the "reasonableness" front.

And then when you dig in and see the language... it REALLY REALLY REALLY fails on the reasonableness front. In order for a contract to be enforceable, one of the long time requirements is that BOTH parties must agree AND UNDERSTAND in order for it to be enforceable. I absolutely 100% guarantee you the "average" software user/office worker/gamer in no, way, shape or form understands what it is they've "agreed" to by installing and using software/games.
As you say, it's not enforceable. The disclaimer* at the end allows them to make up any nonsense, as long as they remind the other party that a contract MUST NOT break any other laws, such as consumer protections.

* "Your statutory rights are not affected [by this load of horsefeathers]."
Posted January 11, 2018
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OldFatGuy: ...
Well sir, American Express just jumped the shark on this bullshit. I called to cancel my American Express Card
...
This is getting out of control.
I would have sent them an email or a letter. I'm not comfortable talking with virtual assistants (yet).
Posted January 11, 2018
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OldFatGuy: snip
That's what is referred to as an unenforcible contract. What if their line disconnects you, or the line drops for other reasons? They can't enforce a contract upon you like that and any court will uphold that.
Posted January 11, 2018
I use a subsidiary bank of Royal Bank of Scotland and I'm having the same problems; I do have some cash in the bank but I'm having issues withdrawing them.

Oh. Wait! I almost forgot..
Royal wedding is coming up! They need money for relocating the homeless from the *grand parade*.
Posted January 11, 2018
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OldFatGuy: When you realize the sheer volume of the bullshit it fails on the "reasonableness" front.
It is going downhill.
The other day I read that Nvidia's gaming line of graphic cards can only be used for gaming or mining bitcoins. You can't use them for professional or academic purposes, for instance.
If you want to do something like that, you need to use their expensive line of products.

(In truth, the EULA is on their drivers, but the result is the same)

Good things about Free Software:

1) Their licenses don't have unreasonable claims. "You can use this for whatever you want, you can give away copies, there is no warraty" and that is mostly of what matters.

2) There are only a few standard licenses, so, from a glance, you already know what it says. But that doesn't matter because

3) Unless you are a programmer, or want to do sleazy things (like pretending you created it), it really doesn't matter. (Also, see 1).


Of course, you could argue (and do) that those EULA don't matter, either. But do you know what telemetry data Windows 10 is sending Microsoft? What can they do in your computer?

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Gede: https://phys.org/news/2014-09-britons-first-born-children-free-wifi.html
https://www.geek.com/games/gamestation-eula-collects-7500-souls-from-unsuspecting-customers-1194091/
Posted January 11, 2018
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Trilarion: I would have sent them an email or a letter. I'm not comfortable talking with virtual assistants (yet).
The real fun is when you have a specific issue/inquiry, and know that you have to talk to a living, breathing person, yet have to go through the various hoops with the virtual assistant to reach the point where it can't actually handle/solve your issue and asks you "would you like me to connect you to a customer support representative?" So much wasted time and energy...
Posted January 11, 2018
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tinyE: My mother canceled her American Express a couple of years ago because the company, in spite of the account being in her name, refused to make account changes without speaking to my father.

true
7,600 soccer moms and never heard that story before. Not doubting the story but wondering the reasoning.

Wasn't Amex but do have a client with a cross gender first name who gets to deal with folks who are surprised when they meet her when they were expecting a male. Has a male assistant who folks do assume that he is she on occasion.
Posted January 11, 2018
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HypersomniacLive: The real fun is when you have a specific issue/inquiry, and know that you have to talk to a living, breathing person, yet have to go through the various hoops with the virtual assistant to reach the point where it can't actually handle/solve your issue and asks you "would you like me to connect you to a customer support representative?" So much wasted time and energy...
I've discovered a shortcut for this when I have to call my internet provider. You just have to answer incomprehensible gibberish, no matter what the assistant is asking you. After three times she gives up and allows you to talk to a human being :D
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General discussionAmerican Express Jumps the Shark When it comes to "Legal" Agreements(24 posts)(24 posts)
(24 posts)