Posted May 29, 2015
On the 24th May I recieved an e-mail from GOG in Russian, I originally gave it no thought as I assumed i'd changed my locale the night before whilst messing around in my account settings. However a few days later I attempted to log in to my account at work to download the Witcher 3 soundtrack, only to be met with a "this e-mail doesn't exist" message. Tying things together I assumed (correctly) that my account had been hacked/taken over and upon investigation have found my e-mail address replaced with one ending in @bk.ru with my password changed and my locale set to Russian Federation.
Since then I have sent two support requests, one from my main account that thankfully still auto logs in on GOG Galaxy on my home PC and one from a new account I created when I beleived I had no access to my main account. I have had no response to either of these e-mails, not even an auto response with a ticket number.
I have posted in the first account hacked forum topic I could find, and followed the advice in there to PM a GOG employee here, once again with no response.
If this was just a tech issue I wouldn't be creating this topic but this is an issue affects both my account and personal details! The fact I have recieved no support or assistance from GOG over this issue is beyond belief. What is also utterly confusing is that my account e-mail and password were changed without any notifications of these changes being sent to me.
Please could a GOG employee help me in gaining control back of my account.
Since then I have sent two support requests, one from my main account that thankfully still auto logs in on GOG Galaxy on my home PC and one from a new account I created when I beleived I had no access to my main account. I have had no response to either of these e-mails, not even an auto response with a ticket number.
I have posted in the first account hacked forum topic I could find, and followed the advice in there to PM a GOG employee here, once again with no response.
If this was just a tech issue I wouldn't be creating this topic but this is an issue affects both my account and personal details! The fact I have recieved no support or assistance from GOG over this issue is beyond belief. What is also utterly confusing is that my account e-mail and password were changed without any notifications of these changes being sent to me.
Please could a GOG employee help me in gaining control back of my account.