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General discussionAccount Disappeared??(22 posts)(22 posts)
(22 posts)
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Posted July 21, 2015
Hi all, I emailed support but wanted to see if anyone had any other potential solutions. In making this account (the one I'm posting with now) I confirmed that my original username on my original account is still valid (resevil239), however for the last few days every time I log in I get a "User not found" message. To make matters worse, when support replied to my ticket they said they could not find my email at all...I know I never used a different email and never changed it.

Is there anyway to login with your username instead? Anyone have any other solutions?
Posted July 21, 2015
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resevil: Hi all, I emailed support but wanted to see if anyone had any other potential solutions. In making this account (the one I'm posting with now) I confirmed that my original username on my original account is still valid (resevil239), however for the last few days every time I log in I get a "User not found" message. To make matters worse, when support replied to my ticket they said they could not find my email at all...I know I never used a different email and never changed it.

Is there anyway to login with your username instead? Anyone have any other solutions?
You can't use a user name to log in without password.
Post edited July 21, 2015 by gunsynd
Posted July 21, 2015
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resevil: Hi all, I emailed support but wanted to see if anyone had any other potential solutions. In making this account (the one I'm posting with now) I confirmed that my original username on my original account is still valid (resevil239), however for the last few days every time I log in I get a "User not found" message. To make matters worse, when support replied to my ticket they said they could not find my email at all...I know I never used a different email and never changed it.

Is there anyway to login with your username instead? Anyone have any other solutions?
Is it possible your account could have gotten stolen/hijacked? Have you checked your email inbox for a message from GOG informing you that your registered email address & password have been changed?
Posted July 21, 2015
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resevil: Hi all, I emailed support but wanted to see if anyone had any other potential solutions. In making this account (the one I'm posting with now) I confirmed that my original username on my original account is still valid (resevil239), however for the last few days every time I log in I get a "User not found" message. To make matters worse, when support replied to my ticket they said they could not find my email at all...I know I never used a different email and never changed it.

Is there anyway to login with your username instead? Anyone have any other solutions?
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the.kuribo: Is it possible your account could have gotten stolen/hijacked? Have you checked your email inbox for a message from GOG informing you that your registered email address & password have been changed?
I have and I have not seen any such email.
Posted July 21, 2015
How old is the other account anyway?
Did you buy anything? Do you have any receipt?
Post edited July 21, 2015 by phaolo
Posted July 22, 2015
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phaolo: How old is the other account anyway?
Did you buy anything? Do you have any receipt?
The account I'm having issues with? I'm not sure. at least two years. And yes, I've bought several games but I never keep receipts so no.
Posted July 22, 2015
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resevil: The account I'm having issues with? I'm not sure. at least two years. And yes, I've bought several games but I never keep receipts so no.
Ugh.. so you have zero proof ?
You've never even posted once..
Good luck.. :\
Posted July 22, 2015
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phaolo: How old is the other account anyway?
Did you buy anything? Do you have any receipt?
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resevil: The account I'm having issues with? I'm not sure. at least two years. And yes, I've bought several games but I never keep receipts so no.
Not sure what you mean by "never keep receipts" since you don't get a physical piece of paper that you could throw away.

Each purchase results in an email to you with the purchase details.

And when you originally signed up - there were confirmation emails (just as there should have been with this new account you are using now).

You have none of those? Didn't tuck them into a GOG folder in your email system? Deleted them all or what?
Posted July 22, 2015
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resevil: The account I'm having issues with? I'm not sure. at least two years. And yes, I've bought several games but I never keep receipts so no.
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Martek: Not sure what you mean by "never keep receipts" since you don't get a physical piece of paper that you could throw away.

Each purchase results in an email to you with the purchase details.

And when you originally signed up - there were confirmation emails (just as there should have been with this new account you are using now).

You have none of those? Didn't tuck them into a GOG folder in your email system? Deleted them all or what?
lol, not keeping the receipts is not keeping receipts. Doesn't matter if its a physical one or not. So yes I deleted them. I hate keeping a ton of emails and since I pretty much never need one I never bother to save them in another folder. Given this issue, I may start saving them in the future.

That said, they restored my account so thank you all for your help.
Posted July 22, 2015
Just posting here with my real account, since someone mentioned never posting to prove my account exists. Thanks again to everyone who tried to help!

and no I have no clue what happened. Only thing I can think of is maybe someone got access to my account and changed my info. My bday was wrong when I checked my info and I never give a fake date or anything, so unless it was just a default date (does gog do that? I dont' remember putting a date when I made my other account) that seems most likely. I made a more secure password regardless.
Post edited July 22, 2015 by resevil239
Posted July 22, 2015
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resevil239: Just posting here with my real account, since someone mentioned never posting to prove my account exists. Thanks again to everyone who tried to help!
[..]maybe someone got access to my account[..]
Oh, welcome back, then!
I thought you had like 0 chances lol.
There have been some account thefts lately, so maybe that was the reason.
Anyway, always keep the damn receipts! :P
Post edited July 22, 2015 by phaolo
Posted December 02, 2015
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resevil239: Just posting here with my real account, since someone mentioned never posting to prove my account exists. Thanks again to everyone who tried to help!

and no I have no clue what happened. Only thing I can think of is maybe someone got access to my account and changed my info. My bday was wrong when I checked my info and I never give a fake date or anything, so unless it was just a default date (does gog do that? I dont' remember putting a date when I made my other account) that seems most likely. I made a more secure password regardless.
Can you give me any advise on how to get back my account? I have a simmilar situation right now...
Posted December 03, 2015
Check through your email's trash or emliminated sort, you can always find them there if someone went a mile to get them erased, however you can erase those too, but look to be sure, besides, you can ask for support in hotmail or gmail if there was briefing in entering your current session in your email and there being changes, so try that too if you can, to make sure.
Posted December 03, 2015
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nikanika82: Can you give me any advise on how to get back my account? I have a simmilar situation right now...
Contact Support. They've been dealing with this sort of thing a lot in recent months.
Posted December 03, 2015
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resevil239: Just posting here with my real account, since someone mentioned never posting to prove my account exists. Thanks again to everyone who tried to help!

and no I have no clue what happened. Only thing I can think of is maybe someone got access to my account and changed my info. My bday was wrong when I checked my info and I never give a fake date or anything, so unless it was just a default date (does gog do that? I dont' remember putting a date when I made my other account) that seems most likely. I made a more secure password regardless.
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nikanika82: Can you give me any advise on how to get back my account? I have a simmilar situation right now...
When you buy a game, GoG send the receipt of the game to your e-mail. You may want to attach that as proof you are using the account.
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General discussionAccount Disappeared??(22 posts)(22 posts)
(22 posts)