So I've had two keys sent to me for multiplayer from the GoG team. neither one of them has worked, though I guess the CSR who is/was helping me got my first one to work (hence why I got a second) before I continue to bother them, i'll ping ya'll. When entering the key in I can copy and paste? if no, do i type it out exactly or what? I feel like I'm missing something here.

Edit: I have tried doing all things listed in this forum post:

http://ubisoft.custhelp.com/app/answers/detail/a_id/9618/p/0/session/L3RpbWUvMTMzMTI1MzMwNy9zaWQvaGdUZmhDU2s%3D