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TheEnigmaticT: Pro tip: we do test all patches before they are pushed to our servers. ;)
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reminder: Pro question: how extensively do you test the patches? Forgive me for being pessimistic, but I really doubt you do something more than
"virus scan passed - check"
"game can still run after patch - check"
"No obvious graphical/sound problems - check"

Please tell me I'm wrong an if so - just how much more do you do. Cause I'm not sure about testing the patches, but no one clearly tested the game when it was put up on gog. After my first hour of gameplay I had already made a buglist with 8 entries.

So please forgive me, but I really doubt you guys are more trustworthy than the devs. Not when it comes to this game for sure.
How extensively? That's more a question for the product team than for me. That said, I believe they check the version notes to see if it's addressed issues from there as well as generally checking stability. So more or less the checklist you have above, yeah.

The issue that you may have with the Eador patches isn't what GOG.com can help with, though. We can't delay a game's release (well, that's not completely true. I can think of one example where test team feedback early in a game's beta did end up causing a bit of a delay on finishing the game, but we can't *force* the game to be delayed). When Eador launched, we could either 1) not give anyone access to the game they'd preordered or 2) release a game that needed a little more polish.

1) is really not a good option at all. You paid for the game. You want it when everyone else gets it. The same is true of patches, provided that they pass the checks that our development team has in place. So the testing that we do isn't there to regress bugs from the developer. That's not our job, and it's not what you'd want us to do anyway. Testing a game like Eador would probably take a week or so for bug regression on some of the issues they're fixing. :P.
Thank you enigmatic T as I was wondering the same as well.
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Actuarian: Thank you - unexpected response, good to know and much appreciated.

I'm curious how often you find something that causes you to reject a patch and what types of problems you find.
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TheEnigmaticT: It is not very common, as I understand it. Mainly, they look to see if it makes things worse than the previous version. This is obviously not very often the case.
Again, good to know. Thanks again for directly and honestly answering our questions. You GOG folk are different from the industry norm, in a good way.
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TheEnigmaticT: It is not very common, as I understand it. Mainly, they look to see if it makes things worse than the previous version. This is obviously not very often the case.
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Actuarian: Again, good to know. Thanks again for directly and honestly answering our questions. You GOG folk are different from the industry norm, in a good way.
He stole my thoughts :)

Up till Eador GOG in my eyes had flawless reputation. My opinion about you, GOG guys, is still very good, but you know... just not what it used to be.

Also, I really appreciate your honest answers and communication.
Post edited May 14, 2013 by reminder