Chaco: korell, do you work for GOG? If not, why do you feel the need to rush to their defense? If so, why does your profile say "new user" instead of GOG rep or something? Your tone feels a bit heavy.
GOG is the only company I paid. A guy named Peter at GOG gave me the link to eduke32 download to make mine work at all. The download GOG sold me would not even launch. They have tech support and that's what it's for. I am a customer and they at least owe me a response. PimPamPet's solution should have come from GOG a week ago.
I can assure you that had I not received a solution here, I would get a refund. I would simply dispute the charge with my credit card issuer and refuse to pay for a defective product with no support or any other recourse.
Thanks for defining HUD. Thanks to PimPamPet, I won't need to go to those other forums or read up in order to see my status bar while playing Duke. Now I just gotta go find a cheat somewhere to help me get thru the Abyss where I seem to be permanently stuck!
No, I don't work for GOG, but the reason I defended them is that your tone was very anti-GOG and you were seeking support from them for a 3rd party app. Your initial support question was answered with a workaround of trying some other engines to run the Duke Nukem data files, but GOG cannot possibly offer true support for a 3rd party app as they didn't make it. All that they could do in this case is seek out the same support forums for eDuke32 that you yourself could do.
As for my status, it can be whatever I want it to be as long as it remains within GOG's "House Rules". But being as I can't be bothered to change it yet I've left it as the default.
GOG may not have answered you yet simply because it's Xmas and they may be running with reduced staff numbers.
Also, if you'd read on how to use eDuke32 you would have solved this yourself anyway.
Oh, and if you dispute a credit card statement, the transaction would be in dispute pending investigation. That's how these things work. Once GOG were then contacted regarding the transaction it would have been found to be a valid transaction and as per GOG's terms of service the 'no refund policy' would have cropped up.
Anyway, you can hardly call the download a defective product being as the exact same file works on many users' computers else it would have been changed way back. It looks like your computer just has issues with the bundled DosBOX and hence why they've recommended a 3rd party Windows based engine to run it instead. If you buy PC games online you'll find that it gets mentioned that they are not responsible if it won't work on your computer due to differences in computer setups, operating systems, hardware, etc.