after installing the game on windows7 and pressing the shortcut on desktop
the downloader run an update and after that i have got the play green key.
after pressing it i have got a messege
"an unknown exception has occured"

and the windows kicked me out

somone know whats the solution fir that please

thank you

Yeah, I have the same problem, on Windows 8.1.

i already sent a ticket but i cant find those files you asked for..i just sent the DxDiag file

What the hell is a support ticket?
What the hell is DxDiag?
What the hell is UserDefault.xml?

I found the crash.dmp file.

Support ticket: http://www.gog.com/support/contact/technical_issues_with_games/double_dragon_trilogy

guys i m a still waiting for replay here or at my mail

I know it's frustrating when a game's not working, and you likely want to pull your hair out waiting for a fix so you can play it. But you have to give the GOG tech crew more than 14 hours to look into it and locate a solution (if one exists), yossibd. They're not on call and awake 24/7 after all.

I had this issue twice, 1st was after finishing a multiplayer session, the game was showing me the high score and game over screen and stopped responding.

I actually got the exact message listed in the topic after I reloaded the game played a bit and tried to quit.

I have this game installed on my desktop running Windows 7. The game runs fine with no problems. However, when I tried to install it on my laptop, which also runs Windows 7, I encountered the "unknown exception" error when I attempt to run ddtrilogy.exe. I'm running DirectX 11 on both machines. The desktop uses an NVIDIA GTX 260 card, while the laptop just uses onboard Intel HD Graphics 4600. I easily meet the hardware requirements on both machines, so I suppose the error is software-related?

For reference, on the laptop I had to install the 32-bit version of Microsoft Visual C++ Redistributable 2012 in order to get by an error where the game said it required msvcr110.dll to run. After that is when the "unknown exception" error began.

I had the same error on Windows 8.1. GOG Support suggested updating DirectX which fixed it.

Hopefully this will help anyone else with this issue.. the error message isn't too descriptive.