Posted January 16, 2018
I seem to have a problem with SupporTool.exe and launching the game. After installing the game I clicked on the shortcut and got a popup saying "Windows is searching for SupportTool.exe. To locate the file yourself click browse. I browsed till I found the .exe file to launch the game and upon launch it asked if I wanted to send my system info out to the company but I declined and then that game window closed. The game itself started to launch but I closed the game down because another window had come up saying something to the effect that SupportTool.exe was in another location and would I like to "fix" it. I think the location it said was C:\goggames\divinity-originalsin2\bin\supportTool.exe. I clicked the "fix" button and after another minute or so I got another popup saying "Connection to the larian support server failed. The larian support tool will be disabled. Unable to connect to the remote server --A connection attempt failed because the connected party did not properly respond after a period of..." I pressed "ok" to close the box and then the game launched successfully. I'm sorry if this sounds confusing.
I do seem to be able to launch the game but each time I press the shortcut it tells me it can't find SupportTool.exe and then shortly after the other popup comes up and asks if I want to "fix" the location where it eventually finds SupportTool.exe at. But it doesn't seem to save this "fix"ed location and I have to redo it each time I launch the game. It is just kind of irritating because it takes longer to get the game to launch. I also keep getting the "connection to the larian support server failed..." popup to which I also have to click off before starting the game.
Can somebody help me with a fix for these popups ? I would love to know how to not have to "fix" the location for SupportTool.exe each time I launch the game and also how to get rid of the "connection to the larian support server failed..." error message as well.
Any help would be appreciated.
I do seem to be able to launch the game but each time I press the shortcut it tells me it can't find SupportTool.exe and then shortly after the other popup comes up and asks if I want to "fix" the location where it eventually finds SupportTool.exe at. But it doesn't seem to save this "fix"ed location and I have to redo it each time I launch the game. It is just kind of irritating because it takes longer to get the game to launch. I also keep getting the "connection to the larian support server failed..." popup to which I also have to click off before starting the game.
Can somebody help me with a fix for these popups ? I would love to know how to not have to "fix" the location for SupportTool.exe each time I launch the game and also how to get rid of the "connection to the larian support server failed..." error message as well.
Any help would be appreciated.
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