Hello,

I have recently downloaded Divinity OS2 and am having problems getting it to work on my laptop, the specs of which are as follows:

Lenovo V110
Intel Core i5-6200U 2.3GHz
4GB DDR4

I have tested the game on my main pc and it works fine but from Friday I wont have access to my main system for awhile.

What is happening

1. Yes, I do have a firewall installed and have no interest in turning it off, the same firewall is installed and configured exactly the same way on both my PC and Laptop and as i already stated, the game plays with no issues on my PC.

When I load the game and click create profile, I type in the name of the profile I wish to create and I get kicked back to desktop with the error message of "Failed to remove dir, C:/Users/%USERPROFILE%/Documents/Larian Studios/Divinity Original Sin 2/%PROFILENAME%". However, when I go into 'My Documents\Larian Studios\Divinity Original Sin 2\PlayerProfiles' the folder for the profile I have just asked it to create HAS been created but there is nothing inside it.

2. Loading the game directly from "'..\Divinity Original Sin 2\bin\EoCApp.exe'" by running it as an administrator

When I do this and I create a profile, I type the name of the profile and click create and absolutely nothing happens, I dont get kicked back out to the desktop but the profile is also not created, again however, if i go to 'My Documents\Larian Studios\Divinity Original Sin 2\PlayerProfiles' the folder for the profile HAS been created but again, has nothing inside it

3. Creating a profile on my PC and copying the files across

This appears to work at first but then I get into the character creation screen and make the char, then the game looks as if its loading but gives me the an error 612 and says that it failed to load the save file and upon accepting this error the game just closes itself.

4. Verifying the game files

I have done this multiple times and it appears to make no difference at all.

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I have attempted almost everything in the list provided in a forum post I found where someone else was having the same issue with the thread title "game_crashes_on_create_profile"

I really need a solution for this as I will be away from my PC as of Friday and I wont be able to access it, so I will only have my laptop to play on and I would like to be able when it releases on Sept 14th

Also this is a completely fresh windows 10 install (literally less than an hour old).

Its funny you should mention BitDefender because that is what I am using.

I have the eocapp.exe in my firewall rule to allow both inbound and outbound traffic on any network type but its not possible to add the my documents folder to the firewall as its not an application.

I have also added the eocapp.exe to my whitelist under "Advanced Threat Defense" and the same problem still occurs, on profile creation i get booted to the desktop with the following error:

"Failed to remove dir, C:/Users/%USERPROFILE%/Documents/Larian Studios/Divinity Original Sin 2/%PROFILENAME%"

EDIT:

For other users having issues with BitDefender

I have found the problem, there are 3 places that the application "..\Divinity Original Sin 2\bin\EoCApp.exe'" application needs to be added in order to allow it to modify the documents folder to create profiles

1) Firewall
2) Advanced Threat Defense - Ransomware Protection
3) Safe Files - Application Access

I have added a screenshot to show where exactly you need to go to add the application

I have the same problem, but I still have not been able to launch the game. i tried some of the suggestions mentioned, but I've had no luck booting the game. it crashes on or before the profile menu screen. I ended up uninstalling my firewall with no success.

I'm running windows 10 on a laptop
intel core i7-4700MQ CPU @ 2.40GHz
16 gb ram
GeForce GTX 880M
Driver version 385.69
Direct3D API version 12

Please help with any suggestions.

I have the same problem, and no fixes seem to get me father than a few seconds past the profile creation. The already created profile and settings let me bypass the profile screen which it would crash at. But I still can't even move my mouse to click "Story' on the main menu.

The Event Viewer gives me this faulting error:

"Faulting application name: EoCApp.exe, version: 3.0.190.74, time stamp: 0x5aaffaf5
Faulting module name: nvwgf2umx.dll, version: 9.18.13.3165, time stamp: 0x52676b0b
Exception code: 0xc0000409
Fault offset: 0x00000000009939e2
Faulting process id: 0x20d8
Faulting application start time: 0x01d3ed4e8514faf3
Faulting application path: C:\GOG Games\DOS2\bin\EoCApp.exe
Faulting module path: C:\Windows\system32\nvwgf2umx.dll
Report Id: e066abeb-5941-11e8-b9f6-bc5ff436bcf0"

I don't quite know what this means besides the Exe is faulting somewhere just after startup.
I have a Nvidia Geforce GTX 560 Ti and run much more graphics intensive games and memory intensive games than this one.

I had the same problem even though I hadn't done anything special. But a hint given above about Bitdefender made me remember that I enabled Windows 10 Ransomware protection and that's what was preventing the app from creating the profile folders in the My Documents folder.

So I added an exception in the "Ransomware protection" settings of windows. And now everything is working fine.