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Fan mod squad where you at with the patches?
This game is a little (well a lot) iffy when it comes to it running properly.
For me initially it ran on very low fps, around 5fps I would guess. Then after few weeks running in such unplayable manner it suddenly started running fine and smooth. I have read suggestions of running the game after rebooting the pc, don't know how helpful this tip is though.

You can speak with support if you can't find a solution I guess.