We’ve received a massive influx of new support tickets from you since December 10th and are currently at a 6 times higher backlog than ever before.

Additionally, on December 10th alone we’ve received as many tickets as we would normally get over an entire regular month. After a few days, we still get as many tickets every day, as we would normally get in 10 days.

Our Support Team is working tirelessly & around the clock to answer every request but delays in replies are to be expected. We’re staffing up with part-time helpers, and are triaging tickets to reply to as many time-sensitive ones as possible, but we’ll be sorting out the backlog at least throughout January.

In regards to Cyberpunk 2077 related inquiries - before sending us a ticket, please check these solutions for the most common Cyberpunk 2077 issues https://bit.ly/CP2077Support
Remember that if your issue/request is resolved before our Support gets back to you, please close the ticket or reply to it with #solved.

Please keep in mind messaging a moderator to dispute your ticket, or opening a thread about your refund on the forum will not escalate the case.

We ask for your patience & appreciate your understanding. Thank you!