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I have an ASUS all in one with a 4400HD intel graphics chipset . I have tried fixing the crash by going into th settings.txt file and changing all settings music and resolution and still nothing any help will be appreciated.
I went to the properties on the "Crusaders.exe" file and set the compatibility mode to Windows Vista and that seemed to let me get by the crash at the start caused by the opening movies. I haven't really gotten into the game itself much other than testing to see if it works, but trying different compatibilty modes may work.
For me, the game goes through the intro video but crashes on the very next part of the game showing "failed to create primary surface code:-2147024809. I've updated all drivers and tried several tweaks to it and nothing works. Even paid an IT guy to do it and he was unable to make it work either.

I've got all the necessary requirements and it won't work.