That is a strange one, I don't think I've come across this problem so far.

Unfortunately, that does mean that I have to ask a bunch of questions (so may seem pointless, but I assure you, they're all important).


1. What OS are you playing the game in? (Windows/Linux/macOS)
2. Can you please tell me what your CPU and GPU are, and also how much RAM you're using.
3. When you play the tutorial, does it work fine? By that I mean, does the game run smoothly or do you notice any frame drops, or anything else?
4. When you say that 'nothing' happens, can you please take a screenshot of that and attach it here? (I know that 'nothing happens' is quite specific, but seeing the exact place is always useful).

That's it for now, hopefully we'll be able to get you playing the game properly soon!

Thank you for the information!

We think we know what may be causing this (a crash of sorts in the background) but to help you with your case, we will need to see your output log.

Would you mind finding your game's output log file and sending it to us at support@portaplay.dk
Normally, the output log can be found in this directory:
c:\users\<yourPCname>\AppData\LocalLow\PortaPlay\Broken Lines

In that directory you should see a file called output_log.txt - that's the one that we need from you!

If you cannot find the file, please check this page as it explains how to find it a bit more.
https://docs.unity3d.com/2018.3/Documentation/Manual/LogFiles.html

If you do send it, would you mind leaving a note here when that's done?
I'll give the main devs a good old fashioned poke that they should look into it to see if anything can be found.