It's clearly a matter of reputation for them. It should be their interest to assure that their customers don't feel tricked by a bad implemented discount. They should simply have contacted all the customers that preordered the game and give them back the difference. They shouldn't expect everyone to call support, otherwise the impression is that they wanted to hide the issue (a thing that happens everytime they do a mistake) and hope a small portion of their customers would ask for the money back. This way they could keep the difference.

I'm interested in the thing about "receiving the preorder bonus as a code". Wasn't the preorder bonus unlocked using the Paradox Account?

i wrote them the exact same thing, I don't see why just the people bothering them should get a refund.
Another thing I didn't like.

Probably someone else will answer this question because I don't have really any idea about that, I wasn't interested in the bonus at the time (a skin for a mech, and a wallpaper, I could cry) so I didn't look much into it.
I can tell you I got a serial number for the fabulous skin, so probably that is what they were referring to, and accordingly on what I read here, you have to be online and create a Paradox account to enable it like you said.
All this for a skin ? Sure, I'm running to do it.
Also all this wasn't really a preorder bonus. For some time after the release these fantastic exclusives were available to everyone.

This has been an horrible mess in my view. You can be sure this is the last time I preorder anything.
From now on, discounted prices only all the way with mutual satisfaction of GOG and developers.
Great result.

But they saved 4 dollars.

Haha. This makes no sense. You thought the game was worth 10% more. You thought that was a fair price. Now you're jealous that the price was lowered as if it devalues your digital purchase.

Grow up kid. You should've learned not to pre order things a long time ago.

No, I didn't think the game was worth 10% more.
No, I didn't think that was a fair or an unfair price. That was the price asked and I was ready to pay it, that's all.
No, now I'm not jealous in any shape or form, and I don't care about a possible "devaluation of my digital purchase".

You shouldn't try to tell me what I think, because I already know it and you clearly don't.

You are totally missing the motives behind my complaining, and that's strange because I've explained them but I don't see a reason to repeat myself.

Also you should not call a stranger kid, or at least not from behind your monitor.
You are the one who needs to grow up if you don't understand why this is stupid and quite frankly demeaning to yourself, if that's possible.
I welcome any other sensible post discussing the topic, even if probably there is nothing more to add.
Thanks.

You're crying. That's all you're doing. That's your motivation. Literal crying on the interwebs, kiddo. You're upset someone is getting the same thing for less. Boo Hoo.

Why are you pre-ordering games online? You did that back when physical copies would sell out. You do it now for the bonuses that are involved and to support the company that makes the game.

I don't think you know what the word jealously means.

Uhmm... you again.. . why I'm not surprised.
Learning from your mistakes it's not your strong suit.
As I told you previously, you should not try to tell me what I think, and what my motivations are. I know them better than you.
You can express your opinions, I can disagree with them, and vice versa.

Well, ok. Let's get on with it.

No, I'm not.

No, it isn't especially because I'm not doing that at all.

No, it isn't. Again, I have explained the reasons behind my first post and what I dislike about how this particular situation has been managed by GOG.
I think that's the wrong way to operate, and if you read the thread evidently I'm not the only one thinking GOG is not behaving the best way.
So maybe there is something to it ? To me there is.

No, I'm not. See above. You are repeating yourself in the space of a single post.

No, not about that, you dumb ape (I apologize about the unfair comparison if any ape is reading this ).
About the fact GOG is enabling this to happen and it doesn't care to fix it for everyone unless solicited to do so (and just for 48 hours after which you can suck a lollipop).
Can't you see the difference ? It's not about the 4 dollars. It's about the chain of events the 4 dollars difference should promote and didn't happen.
1) No admission it was a bad idea to start with, considering the fact preorders were in place.
2) No contacting the customers affected to propose a solution.
3) Refusing to address the problem after 48 hours.

Certainly not for the "bonuses".
You can have your question answered by reading the thread, unless you don't care because you like to make the questions and answer them too.
Or maybe you read it but you didn't understand. Since you don't seem to understand much of what I'm writing to you I think it's a possible explanation.

I agree about the fact you don't think. :-)

You said your piece, I disagree with your interpretation about what I wrote in this thread and that's not going to change.

Would be nice if you could stop humping my leg now ... .

Guys. This is childish. You should be embarrassed.

Imgava, i know you are upset, i would be. It's a shame this things happens and it's also a bit stupid (so they want us more and more to pre-order games but they are also saying us they can add a discount on release day so it's better to wait or what? it's absurd) but dont jump at random trolls that way, it is not necessary to have the reason, and you have it. Don't let those shameful "boo" of that person to anger you even more.

HBS and Paradox nailed this release, that's for sure, and you are not the only one who received a big slap in their face. Backers like me who chose the GOG version before Steam are also slapped in our faces (DRM in the extra content, a basic version of the game without any dlc or deluxe version goodies, a version which was "normal" on the release day and they changed it to be a "special hidden" version that don't let us write reviews or change ratings because actually we don't publicly "own" the game)

Add to that the technical problems, saves corrupted, bad optimization, the crashes after updating the game, the poor UI, the lack of info and data for mechs and mechwarriors in or outside battles, etc...

This release has been a mess, probably rushed, and HBS joining Paradox for this whole slapping means i will never, ever, back up them again. Good job :P

So i understand your frustration and your anger, but they chose to don't care and lose customers here to concentrate on Steam only, which is a big shame and the final slap (hey, but that will not them stop to release here, all money is good and if you don't like their ways..".you know what to do, you troll" :P)