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Hi, BG3 has been repeatedly crashing since I installed it this morning. First crash occurred roughly half an hour upon starting, whilst I was still in the character creator, second was barely 10 minutes after starting, now I've rushed through the creator, started the campaign and I'm barely getting 3 minutes of gameplay before it crashes. Originally the game just quit with the Larian launcher giving a pop up message telling me to send a crash report but the last time resulted in a blue screen before my PC restarted itself entirely.

I was originally on Ultra settings but with each crash I decreased the visual settings until I got to Medium. I also originally updated my Nvidea driver to v536.99 since that was the minimum required version by BG3 but have since updated it to latest v537.34 with no noticeable improvements.

installed on a G930E 512GB M.2 SSD
i7-11700 @ 2.5GHz
DDR4 64GB 3600MHz
RTX 3070

This game was intended to be a gift for my wife but I'm considering a refund at this point and have no idea why the crashes are so frequent - any help would be greatly appreciated.

Edit: worth noting the crashes have been occurring with DirectX11 as well as Vulkan.
Post edited September 17, 2023 by IriidaV
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The only thing I can think of based on the information you've provided that the base clock of your processor is pretty slow. The minimum requirements for the game is an i5-4690, which operates at a base clock of 3.5ghz. Yours is running at 2.5Ghz.

Your i7-11700 looks like it can be overclocked up to 4.90 Ghz, though. Overclocking is not something I've ever really gotten into, so I don't know what you'd have to do that. I think most motherboards offer tweak type tools to assist in overclocking. My understanding is that if you bump up the clock speed beyond it's base, you may exceed the temperature at which it safely operates unless you also add aftermarket cooling. There's a whole world of enthusiasts who play with that, but I'm not part of it, so I can't really help you there.

The only other options I could think of is if your RAM is going bad (run a memory diagnostic to detect that), the RAM on your video card is going bad (unsure how to test this, other than swapping it out with a known good one), or disk errors (a hard drive diagnostic should find those). I've never heard of Netac before, so if clock speed doesn't fix it, looking for a worn out SSD would be my next stop.
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mathaetaes: The only thing I can think of based on the information you've provided that the base clock of your processor is pretty slow. The minimum requirements for the game is an i5-4690, which operates at a base clock of 3.5ghz. Yours is running at 2.5Ghz.

Your i7-11700 looks like it can be overclocked up to 4.90 Ghz, though. Overclocking is not something I've ever really gotten into, so I don't know what you'd have to do that. I think most motherboards offer tweak type tools to assist in overclocking. My understanding is that if you bump up the clock speed beyond it's base, you may exceed the temperature at which it safely operates unless you also add aftermarket cooling. There's a whole world of enthusiasts who play with that, but I'm not part of it, so I can't really help you there.

The only other options I could think of is if your RAM is going bad (run a memory diagnostic to detect that), the RAM on your video card is going bad (unsure how to test this, other than swapping it out with a known good one), or disk errors (a hard drive diagnostic should find those). I've never heard of Netac before, so if clock speed doesn't fix it, looking for a worn out SSD would be my next stop.
Thanks for replying! After investigating my CPU a bit more it looks as though it's already been overclocked - I bought this PC prebuilt from a colleague last September so I'm not entirely certain of it's history barring he had owned it for a little over a year, but running Task Manager with BG3 running too looks to reveal it's reaching at least 4.6Ghz speeds.

I did replace the RAM at the tail end of last year though so I can only hope it's not that and CrystalDiskInfo claims the SSD is at a health status of 100%.

I've since reinstalled the game with no changes as well as sent my crash dumps to Larian themselves alongside some extra info they've asked for, so I can only hope they spot something.
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