Hoi all,
a question for those in the know.. Are any of the staff who handle the support@gog.com email non-native English speakers? I ask because a couple of replies to a suggestion of mine were, to be blunt, rather rude. This came as quite a shock and seems to be in total contrast to the rest of the site.
However something in the way the replies were phrased leads me to believe that maybe the person replying wasn't a native English speaker and something got lost in translation which would be a bit better.
Cheers
RJ
(Checked the "about us" page but no obvious matches)

I reckon most of the support personnel is from Poland, though I seem to recall a Russian dude posting on the forums as well, but I'm not sure if he works support.

It's true there is mistakes in english syntax, spelling and grammar here and there around the website. It's nothing serious, pretty usual "eastern european" errors - the language barrier is a bit steeper for most of these countries because their first language is not derived from the germanic language tree. So there. ;)

I'm impressed with companies whose staff will step forward and admit mistakes. I almost wrote, "I'm always impressed with ...", but not that many would do so.
Edit: Spelling

It just shows once again how connected the staff are with their customers. I've not seen such interaction in all my years on the internet.

Yes, communicating with customers doesn't seem to be a major focus for most companies these days does it.
The funny thing is I don't normally bother with forums and such like, i'm quite the introvert, but everybody here is so friendly that i've slowly found myself getting more and more involved. I think part of that sense of community is the due to the way we are all treated as individual valued customers. I feel a part of something I want to see succeed, that feeling may be why we all seem to get along a lot better than most other forum communities I've ever come across.

+1 !

Same here! This is the only forum I frequent, honestly. We rock. :)

Everyone give everyone else a High-Five. I think we deserve it :D

High-Five and much "heart" to gog

High five, fuck yeah.

High Five here.
GoG has got to be one of the finest companies i have seen. One that cares for their customers instead of thinking only about £,$ whatever.