It seems that you're using an outdated browser. Some things may not work as they should (or don't work at all).
We suggest you upgrade newer and better browser like: Chrome, Firefox, Internet Explorer or Opera

×
I've tried buying games with paysafecard for hours and it always tells me that: Your payment's status could not be verified due to temporary technical issues.

Does anyone else have an issue with this or is it just me? Help me asap!
This question / problem has been solved by Firekimage
avatar
Somewhatgamer: I've tried buying games with paysafecard for hours and it always tells me that: Your payment's status could not be verified due to temporary technical issues.

Does anyone else have an issue with this or is it just me? Help me asap!
Give it a few moments and one of the staff will probably appear. You can also look in the site FAQ to submit a request for assistance.
avatar
Somewhatgamer: I've tried buying games with paysafecard for hours and it always tells me that: Your payment's status could not be verified due to temporary technical issues.

Does anyone else have an issue with this or is it just me? Help me asap!
It's an issue that's popped up for some people and Judas asked them to contact support: https://secure.gog.com/support/contact ("My orders, payments and downloading games").
Okay I've contacted the support and I hope they answer me as soon as they can. :)
avatar
Somewhatgamer: I've tried buying games with paysafecard for hours and it always tells me that: Your payment's status could not be verified due to temporary technical issues.

Does anyone else have an issue with this or is it just me? Help me asap!
That is the same message I got after buying a game yesterday ...
I checked my Bank account and the money was deducted ... So ... Payment went through BUT got No email and No game on the shelf.
I contacted support and they had to manually Verify payment.
I have the game Now BUT it took awhile ................
*their email said it was a RARE Technical Glitch that they are working on fixing* but guess its not THAT rare.

*** WAIT - They'll fix it ... ***
avatar
Somewhatgamer: I've tried buying games with paysafecard for hours and it always tells me that: Your payment's status could not be verified due to temporary technical issues.

Does anyone else have an issue with this or is it just me? Help me asap!
avatar
Simbabluenobi: That is the same message I got after buying a game yesterday ...
I checked my Bank account and the money was deducted ... So ... Payment went through BUT got No email and No game on the shelf.
I contacted support and they had to manually Verify payment.
I have the game Now BUT it took awhile ................
*their email said it was a RARE Technical Glitch that they are working on fixing* but guess its not THAT rare.

*** WAIT - They'll fix it ... ***
Yeah it's kind of a weird glitch. When I've selected the paysafe method it tells me this
After clicking the 'Process order now', you will be redirected to the Paysafecard page to complete your order. Please note that we charge in US Dollars, and, if a currency exchange is required, Paysafecard will charge an additional fee.

So I'm like okay I just press the process order now button and it'll pop up the site where I can enter the code, but nope it always gives me the same next that I mentioned before.
I got the 403 Forbidden when I tried to make a purchase last night. The servers are slammed.
EDIT: nevermind, problem solved.

whenever i tried to purchase, i would be logged out immediately.
Post edited December 13, 2013 by Syaz1
Still no real answer from support. Hopefully it's fixed by next morning
No answer yet. I hope they'll get this fixed before the sales end. :(
The Fallout series free giveaway turned the webservers into molten lava, so pretty much everyone trying to do anything at all on the website at the time had some issues. Hitting reload a number of times resolved a lot of them eventually, while others may have needed more patience and attempts. Eventually GOG removed the Fallout freebie promo message from the homepage to try to slow down the onslaught, and also disabled the ability to send Fallout freebies as gifts, but the promo made it onto major news outlets all over. Even Wil Wheaton tweeted the freebie promo, and I'm sure that didn't help the servers much. ;o)

Anyhow, eventually things died down and anyone having trouble getting the freebies or trying to order should have been able to complete their transactions. I just checked back every few hours until the loads were not as bad and eventually was able to complete my transactions no problem. If someone was unable to get through during the onslaught, and didn't have a chance to return back to the site and try again while the promo was still on, you can always contact support and let them know the problem you had and see if they can work out a solution for you. No guarantees, but GOG support is quite good and usually fairly accommodating in my experience.
Still not working and yet no answers!
I'm getting worried here.
avatar
Somewhatgamer: Still not working and yet no answers!
I'm getting worried here.
There's a chance it got "lost" in a sea of support tickets. Maybe PM a blue and give him your support ticket details (date, number, etc.)?
avatar
Somewhatgamer: Still not working and yet no answers!
I'm getting worried here.
avatar
HypersomniacLive: There's a chance it got "lost" in a sea of support tickets. Maybe PM a blue and give him your support ticket details (date, number, etc.)?
I'm sorry for being newbie in this forum but do you mean those blue orb posts or what? I haven't seen any of these "blues". Are they mods or workers for GOG?
avatar
Somewhatgamer: I'm sorry for being newbie in this forum but do you mean those blue orb posts or what? I haven't seen any of these "blues". Are they mods or workers for GOG?
Ah, sorry - a "blue" is a GOG staffer, because when they post in the forum their posts appear in blue text.
So, basically what I meant was to PM a GOG staffer to draw attention to your several_days_old support ticket.

Just keep in mind that even if you PM one, you might still have to wait until tomorrow as it's after normal working hours by now.