Hostile Waters disappeared from the catalogue without a word of warning a few days ago. For us, the customers, this is worrying behaviour, as I'm sure you will understand. Could we get a blue clarification of the situation? I know people complain left, right and centre (myself included), but this is actually seriously threatening your reputation, GOG.

+1 :-P

So, this is just like ObsCure. That also appeared without any official statement.
I don't really feel the loss of either game, but it is indeed worrying, as one of the GOG team said after the TOCA+Colin McRae ruckus that there were no more titles prone to disappearing for licensing reasons in the catalogue.

Unfortunately, we probably won't get any official response anytime soon, being near to Christmas (because they've proably started their vacations already) and all, but may my prediction turn out to be not true.

Oh crap. This was a game I was interested in buying (I own the boxed version but it doesn't run on my system). Just kind of forgot about it.

I hope it will reappear. Also, it would definitely be appreciated with some kind of explanation.

Why do I get the feeling we're not going to find out what happened here?

Oh, c'mon, I bought this game when I joined gog (it was in a promo), so don't tell me that you couldn't buy it earlier if you would like to :)
I can still download it so it's ok for me.

Oh it's an Interplay game. Rage seem to be listed as self publishing it elsewhere so I guess that's where the legal issues have arisen from. Okay, fair enough then.

All right, thanks for the answer. I'd say an announcement just on the forums (or the HW forum) would be better than puzzling silence, if you didn't want to bring it up on the main page, but that's just my two cents.

Well, I can understand immediately taking down the game if it's a legal/license battle.
Waiting a day might tick them off, but posting a message when taking it down (or just after) would be very nice.

...or of experience-taught caution, hmm? :-)
Anyway, it's good to hear from you, and so soon.

I understand that too, but I was hoping they'll go opposite direction and will bring us back some games they had to remove.

I'm sorry, but that is silly. You should have learned by now that quietly removing games from the catalog for whatever reason, without saying a word about it, is a bad idea. I can understand if you are for some reason legally obliged to say nothing about a specific situation, but since you're saying this now, such is obviously not the case. You don't have to know what the eventual outcome of a situation will be, in order to make your customers aware of the situation and the background for it.

You have by now developed something of a reputation for taking away options from your customers without notifying them in any way. At times, it has seemed like you were hoping noone would notice. At other times it has appeared that you just didn't care. One of the most important things you can do regarding your customers is to communicate with them. You were very good at this in the beginning, but somewhere along the way, it seems to have ceased being a priority. I wish you would make it one again.

this isn't the first time this happened

Remember when Operation flashpoint was intially on gog.com then dissapeared?

The game is still not in the catalogue and yet still has a subforum for it