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General discussion (archive)GOG hasn't charged my money(24 posts)(24 posts)
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Posted December 27, 2011
I'm having a problem with GOG, because they didn't charge my credit card.

I bought some games during the sale (first batch on 12th of December, then on 13th and on 19th) and my credit card was blocked for the sum those games were priced.

But today I discoverd that I have my money again available.

I called my bank and they told me that GOG didn't accept the transaction, so they freed my money.

Now I don't know what's going on - I have games on my shelf, and I wasn't charged for them.

WTF?

I contacted the support and Galimatias, but I have no response yet. Anyone have/had the same problem?
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Posted December 27, 2011
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SLP2000: I'm having a problem with GOG, because they didn't charge my credit card.

I bought some games during the sale (first batch on 12th of December, then on 13th and on 19th) and my credit card was blocked for the sum those games were priced.

But today I discoverd that I have my money again available.

I called my bank and they told me that GOG didn't accept the transaction, so they freed my money.

Now I don't know what's going on - I have games on my shelf, and I wasn't charged for them.

WTF?

I contacted the support and Galimatias, but I have no response yet. Anyone have/had the same problem?
I just got my bank statements for the months since i joined GOG, and there seems to be a discrepancy or two, but I'll have to sit down and go through it properly to work it out. I certainly haven't been charged for anything I haven't received, so that's the main thing :)
Posted December 27, 2011
Be happy about that! :P

To be serious, after you contact gog support, they will probably remove the games from your account and ask you to buy them again. It's shouldn't be a problem unless you've bought some games from Activision catalogue...
Posted December 27, 2011
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keeveek: Be happy about that! :P

To be serious, after you contact gog support, they will probably remove the games from your account and ask you to buy them again. It's shouldn't be a problem unless you've bought some games from Activision catalogue...
Nope, no Activision titles.

But still, I find very uncomfortable that my games have to be removed from my account.
Post edited December 27, 2011 by SLP2000
Posted December 27, 2011
Well, maybe they will ask you to make money transfer of specific amount, but the gog accountant may not be happy :D
Posted December 27, 2011
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keeveek: Well, maybe they will ask you to make money transfer of specific amount, but the gog accountant may not be happy :D
Well, that's their problem, they screwed.
Posted December 27, 2011
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SLP2000: I contacted the support and Galimatias, but I have no response yet.
You were expecting response during Christmas time? :o
Posted December 27, 2011
Not in the office today, but we have a good idea what happened and we should be able to fix this without much hassle on either side. I'll PM you first thing tomorrow, OK?
Post edited December 27, 2011 by Firek
Posted December 27, 2011
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SLP2000: I contacted the support and Galimatias, but I have no response yet.
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Lexor: You were expecting response during Christmas time? :o
I contacted them today.
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Firek: Not in the office today, but I have a good idea what happened and we should be able to fix this without much hassle on either side. I'll PM you first thing tomorrow, OK?
ok, thanks.
Post edited December 27, 2011 by SLP2000
Posted December 27, 2011
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SLP2000: I contacted them today.
You were expecting response just after a few hours? :o
Posted December 27, 2011
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Lexor: You were expecting response just after a few hours? :o
It's about their money. Everyone in such case contact immedietely.
Posted December 27, 2011
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SLP2000: It's about their money. Everyone in such case contact immedietely.
Yes, so you did right thing, contacted them, but response is their move now.
Posted December 27, 2011
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Firek: Not in the office today, but we have a good idea what happened and we should be able to fix this without much hassle on either side. I'll PM you first thing tomorrow, OK?
I can't work out from my bank statement whether I got charged everything I was supposed to or not. If I didn't, PM me :)
Posted December 27, 2011
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keeveek: Be happy about that! :P

To be serious, after you contact gog support, they will probably remove the games from your account and ask you to buy them again. It's shouldn't be a problem unless you've bought some games from Activision catalogue...
avatar
SLP2000: Nope, no Activision titles.

But still, I find very uncomfortable that my games have to be removed from my account.
Why? If you haven't paid for them yet and all? :\

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Lexor: You were expecting response just after a few hours? :o
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SLP2000: It's about their money. Everyone in such case contact immedietely.
Yes but other sites have bigger staff working around the clock to solve people's issues. Gog has to keep staff numbers down to keep prices low, dont'cha know. ;)
Post edited December 27, 2011 by GameRager
Posted December 28, 2011
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Firek: Not in the office today, but we have a good idea what happened and we should be able to fix this without much hassle on either side. I'll PM you first thing tomorrow, OK?
Ok, now what?

It happened again with the payment for the games I bought on 13th of December.
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General discussion (archive)GOG hasn't charged my money(24 posts)(24 posts)
(24 posts)