She's trying to log in to her FFXI account here :


http://www.playonline.com/ff11us/index.shtml


But the little red thing in the upper-right of the screen, the one that says "Square Enix Account Management System" doesn't load for her, even tho it does for me when I go to the page. She tried with Chrome and IE, and neither worked.

Maybe she could clean up the cookies and then try again.

works for me with multiple browsers, firefox, ie, chrome and so on

try to clean the cache and cookies for that site and see if that helps

Seems nice.

Square enix? Well.. Last year was awesome. Still I wish that people would like those sentences. Still.. I might must need good stuff.. I always look scorpion (poisoned) stuff. =) I'm made of get over here.

Well, since she tried with two browsers, I don't think that's where the problem is...



EDIT: She already tried that.

Does she have Javascript enabled in the browsers?

Direct link to the account management then? Link.
Or is she able to log in there, but Playonline doesn't recognize it?

She says the direct link won't load.

Any error messages? Or just the generic "server not responding" one?

You mean Baba ji can do both intercast marriages AND help you log on to your MMO ? Amazing !
"This page cannot be dysplayed, make sure the web address is correct, refresh the page in a few minutes" .

If it's not too much trouble tell her to install Firefox and try again.

She doesn't use Firefox... I said that in the OP .

Let's assume for a start a DNS error. Try this link, though be aware that she should get a security warning that the site tries to be identified as secure.square-enix.com. If this link loads, then she can communicate with the server, but the DNS cannot lookup the correct IP. If she can't visit through this link, we move to more troubleshooting.

Perhaps she use some browser addon that block ads, sometime it could block legit things.