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General discussion (archive)Foreign Transaction Fee for Credit Card(99 posts)(99 posts)
(99 posts)
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This is my favourite topic
Posted October 15, 2008
Is there a disclaimer on this website that you MAY be hit with a Foreign Transaction Fee if using a credit card?
I just saw on my statement that my $5.99 purchases for Freespace, Fallout 1, and Fallout 2 were each hit with an extra $1.00 Foreign Transaction Fee. I certainly wasn't expecting this.
Posted October 15, 2008
low rated
There's no need to snowball my posts
Post edited October 16, 2008 by Weclock
Posted October 15, 2008
low rated
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gregdriskell: Is there a disclaimer on this website that you MAY be hit with a Foreign Transaction Fee if using a credit card?
I just saw on my statement that my $5.99 purchases for Freespace, Fallout 1, and Fallout 2 were each hit with an extra $1.00 Foreign Transaction Fee. I certainly wasn't expecting this.
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Weclock: That's your banks problem, not theirs. You should have known CDprojeckt isn't in America.

WRONG. How should I "know" they aren't in America or the fact they are not using the US Banking system to collect payments? No need to get snippy. I'm trying to be proactive. I think this fact needs to be explained on their website so future customers are aware.
Posted October 15, 2008
low rated
There's no need to snow ball my posts
Post edited October 16, 2008 by Weclock
Posted October 15, 2008
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gregdriskell: WRONG. How should I "know" they aren't in America or the fact they are not using the US Banking system to collect payments? No need to get snippy. I'm trying to be proactive. I think this fact needs to be explained on their website so future customers are aware.
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Weclock: It simply isn't GOG.com's fault your bank charges you because they're over seas. My credit card doesn't charge me. It's not their fault you can't be bothered to read.

Read WHAT? What is there to read? Where does the GOG.com website tell ME that they are overseas and use an overseas credit card processor? Show me. I'd love to READ it.
No need to be a...
Post edited October 18, 2008 by Firek
Posted October 15, 2008
Ahhh, you can really feel the good vibes between you two. :P
To the OP: if you knew that it would cost you an extra buck, would you not have bought the games?
Posted October 15, 2008
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Weclock: It simply isn't GOG.com's fault your bank charges you because they're over seas. My credit card doesn't charge me. It's not their fault you can't be bothered to read.
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gregdriskell: Read WHAT? What is there to read? Where does the GOG.com website tell ME that they are overseas and use an overseas credit card processor? Show me. I'd love to READ it.
No need to be a fucking ass.

Why should they have to make an exception for just Americans?
It says right here that GOG.com is a world wide service.
It says right here that they do infact operate world wide!
And the reading bit, was about you not being bothered to read the information from your credit card. Nowhere does it says GOG.com is explicitly for Americans, Europeans, or otherwise.
But their wiki does say they are from Poland.
gog.com wiki
And if any of that didn't tip you off, you might have wanted to check here to read that most of their names end with 'ski'
Post edited October 15, 2008 by Weclock
Posted October 15, 2008
high rated
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Weclock: It simply isn't GOG.com's fault your bank charges you because they're over seas. My credit card doesn't charge me. It's not their fault you can't be bothered to read.
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gregdriskell: Read WHAT? What is there to read? Where does the GOG.com website tell ME that they are overseas and use an overseas credit card processor? Show me. I'd love to READ it.

Er... you didn't look at the "meet our team" page, did you.
Or notice that pretty much all the GOG team members have "POLAND" in the "From" category underneath their avatars on forum posts? (Not sure about Tom.)
Or did you just assume that they're located in the US just because the site's in English?
Again, I'm sorry your bank/credit card company has whacked you with a fee, and yes it would be nice if your bank had told you (and it probably IS in the fine print of your card agreement). And hopefully GOG, now that they are aware of the issue, will place a helpful note to that effect. But they are NOT responsible for these fees, because they did not charge them.
Edit: I see Weclock made some of the same points while I was typing.
Post edited October 15, 2008 by Luned
Posted October 15, 2008
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ken007: Ahhh, you can really feel the good vibes between you two. :P
To the OP: if you knew that it would cost you an extra buck, would you not have bought the games?

Thank you Ken. Weclock's response was not constructive at all. He jumped all over my back from the word "go".
Ken, to answer you question......if I knew it would cost me an extra buck, yes I would still have made the purchase. The intent of my post was to make GOG aware that a disclaimer MAY be needed on their website so their customers are fully aware they MAY be charged a foreign transaction fee. That's it.
Weclock, I don't know what your deal is. Your above links are ridiculous and weak. NOBODY would ascertain that GOG uses an offshore credit card processor from your links. In fact, this link makes it appear they operate out of California:
http://www.gog.com/en/support/policies/terms_of_use
"Applicable Law; Jurisdiction The laws of the State of California, excluding its conflicts of law rules, govern these Terms and your use of the Service. Your use of the Service may also be subject to other local, state, national, or international laws. You agree to submit to the personal jurisdiction of the courts of the State of California for any cause of action arising out of or relating to the Service or the Terms of Use."
I have NO problem with my bank or their fees. I know what their fees are and have READ their policies. My issue is that GOG needs to make customers aware that they MAY be charged an extra fee since their CC processor is NOT in America, England, Australia, etc.
Posted October 15, 2008
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gregdriskell: Read WHAT? What is there to read? Where does the GOG.com website tell ME that they are overseas and use an overseas credit card processor? Show me. I'd love to READ it.
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Luned: Er... you didn't look at the "meet our team" page, did you.
Or notice that pretty much all the GOG team members have "POLAND" in the "From" category underneath their avatars on forum posts? (Not sure about Tom.)
Or did you just assume that they're located in the US just because the site's in English?
Again, I'm sorry your bank/credit card company has whacked you with a fee, and yes it would be nice if your bank had told you (and it probably IS in the fine print of your card agreement). And hopefully GOG, now that they are aware of the issue, will place a helpful note to that effect. But they are NOT responsible for these fees, because they did not charge them.

Luned, I have NO problem with my bank's fees and I know what my fees are. Customers can not be expected to click on a "meet the team" page and then guess what country the CC processor is based in. As I said, my intent is to make the site better for everyone and also to make all purchasing information as up front as possible.
I would never expect GOG to be responsible for my CC fees and never said that they are. I would expect them to make all purchasing conditions as transparent as possible.
Posted October 15, 2008
low rated
There's no need to snowball my posts
Post edited October 16, 2008 by Weclock
Posted October 15, 2008
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gregdriskell: NOBODY would ascertain that GOG uses an offshore credit card processor from your links. In fact, this link makes it appear they operate out of California:
http://www.gog.com/en/support/policies/terms_of_use
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Weclock: It says they are a world wide service, to be such a thing they have to adhere to laws all over the world.
And for most of my links being weak, the wiki outright says they're in Poland.
EDIT:
Dude, awesome double post.

Worldwide is vague. Worldwide doesn't tell me the country that processes the CC payments. Customer CANNOT be expected to click on a Wiki before they make a payment. Please.
Posted October 15, 2008
high rated
Worldwide is vague. Worldwide doesn't tell me the country that processes the CC payments. Customer CANNOT be expected to click on a Wiki before they make a payment. Please.

To a certain degree all internet transactions are subject to "Caveat Emptor". Before making online purchases I do my best to perform due diligence to find out who I'm permitting to have access to my credit card number. You are correct, it would be in GOG.com's best interests for customer relations to post a notice stating "our processors are located in X, if you do not reside in X, please check your card's policies on international transactions" on the checkout page, and let's give them the opportunity to do so. Paypal would also be a welcome option.
I invite everyone else to also take a step back and a deep breath, as you seem to have done Greg, and wait to see what the company's response will be.
Posted October 15, 2008
Worldwide is vague. Worldwide doesn't tell me the country that processes the CC payments. Customer CANNOT be expected to click on a Wiki before they make a payment. Please.

To a certain degree all internet transactions are subject to "Caveat Emptor". Before making online purchases I do my best to perform due diligence to find out who I'm permitting to have access to my credit card number. You are correct, it would be in GOG.com's best interests for customer relations to post a notice stating "our processors are located in X, if you do not reside in X, please check your card's policies on international transactions" on the checkout page, and let's give them the opportunity to do so. Paypal would also be a welcome option.
I invite everyone else to also take a step back and a deep breath, as you seem to have done Greg, and wait to see what the company's response will be.#Q&_^Q&Q#LINK:13#Q&_^Q&Q#

Agreed, as this was my original intent.
Post edited October 15, 2008 by gregdriskell
Posted October 15, 2008
I think the OPs request is a legitimate one. I mean he wasn't bitching or moaning, so there's no reason to jump on him.
The GOG team can easily put up a disclaimer and it's not like it would affect anyone negatively... why the attitude then?
CAN'T WE ALL BE FRIENDS?!?! *goes in a corner and cries*
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This is my favourite topic
Community
General discussion (archive)Foreign Transaction Fee for Credit Card(99 posts)(99 posts)
(99 posts)