JudasIscariot: I only mentioned the Downloader twice, once to see whether it worked and once to see if there was an issue with having the Downloader mode turned on and the person attempting to download the game doesn't have the Downloader installed on their system.
Several people had already mentioned that using the downloader worked when the direct web download did not. The situation with having "Downloader mode" on without the downloader installed is something you guys could have (and should have) easily tested yourselves.
The reason I asked for those affected to log a support ticket is because if there is a server-side issue with the downloads, we need to see exactly which region or regions are affected as we don't have just one server but several of them around the world, as is standard for a Content Delivery Network or CDN.
So test them all. You have people working there whose job it is to test and fix things like this, do you not? Also, why were the download links not all tested automatically when the files were uploaded? If this is the level of technological "sophistication" we can expect from you guys, it does not bode well for the upcoming Galaxy client and its associated server-side software.
Seriously, the only response we should need to hear from you guys on an issue like this one is "The problem has been fixed".