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General discussion (archive)Best Buy screws up royally but won't make good(171 posts)(171 posts)
(171 posts)
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This is my favourite topic
Posted July 13, 2013
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langurmonkey: This is one problem that plagues the world today. Too many people like you, who don't even know what personal responsibility is. It doesn't matter if someone ordered 1000000 copies. A deal is a deal. Too many people running away, backing out or changing the rules when things are not in their favor.
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Gonadius: Right... So someone makes a mistake, you're entitled to profit from it? Say you walked down the street and a little old lady with serious dementia signed over the deeds to her house to you, would you keep it? After all, a deals a deal...
It is my RIGHT to keep it. A deal is a deal. But of course, me not being an evil bastard, would sign the deed over to a member of the old lady's family and tell them to make sure something like this doesn't happen again or the family could lose the house. BUT the old lady has no right to not let me have the house, after she signed it over to me.
And a judge would support me in court.
Post edited July 13, 2013 by langurmonkey
Posted July 13, 2013
I don't know where I stand on this. I feel those who blatantly bought several copies are in the wrong, but best buy is also in the wrong for not honoring a deal, even a mistaken deal, as well. (I look at it like this, if I buy an item for a dollar at a yard sale than find its worth 50,and they find it is worth 50, I don't expect them coming to my house and asking for the item back. A deal was made.) Maybe they could give a ten dollar store credit to those who bought this. Maybe give the money back to those who bought large amounts of them with an apology. Best buy should do something, but giving out all those copies of that game could really hurt them. The worst thing best buy can do is what there doing now, sitting on there rear, doing nothing, is asking for trouble.
Posted July 13, 2013
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coxdr: I don't know where I stand on this. I feel those who blatantly bought several copies are in the wrong, but best buy is also in the wrong for not honoring a deal, even a mistaken deal, as well. (I look at it like this, if I buy an item for a dollar at a yard sale than find its worth 50,and they find it is worth 50, I don't expect them coming to my house and asking for the item back. A deal was made.) Maybe they could give a ten dollar store credit to those who bought this. Maybe give the money back to those who bought large amounts of them with an apology. Best buy should do something, but giving out all those copies of that game could really hurt them. The worst thing best buy can do is what there doing now, sitting on there rear, doing nothing, is asking for trouble.
I agree with what you say except the part about Best Buy being hurt after selling all those copies for 1 cent. Think about how overpriced their shit is and how much they pay their poor workers. They have more than enough money...
Posted July 13, 2013
When a store advertises with low prices, they have to honor those prices. Otherwise any store would write ridicolously low prices in their catalogues and ads just to get people into the store (where they then can tell them: sorry, the price you came for is not available. But you can buy this or that instead).

Here in Germany it is actually law and there were some successful lawsuits against stores trying to back out of their advertised prices. If there is no 'limited time' clause in the ad, the store has to stick to the advertised price for at least 14 days after the publication of the ad. (Media Markt made a sizeable loss in such a case a few years back. They advertised super-low prices for some pre-order and then tried to declare it as an error. But they were sued successfully and had to deliver).

Stores can set a limited time (like "80% off only on Saturday") or a limited number of sales ("the first 10.000 customers get a whatever free") but they have to publish these limitations clearly visible on the ad. I.e. not in small print. (But in practice lawyers can argue years about what is small print and what isnt).
But if Best Buy didn't publish any limiters with their advertisement, they would be bound to the advertised price in Germany. I don't know about the law in USA, but I assume if some of the customers band together and sue BestBuy, they have good chances of winning. (suing corporations is after all one of the national sports in the USA, if I am informed correctly).
Post edited July 13, 2013 by Lifthrasil
Posted July 13, 2013
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Lifthrasil: When a store advertises with low prices, they have to honor those prices. Otherwise any store would write ridicolously low prices in their catalogues and ads just to get people into the store (where they then can tell them: sorry, the price you came for is not available. But you can buy this or that instead).

Here in Germany it is actually law and there were some successful lawsuits against stores trying to back out of their advertised prices. If there is no 'limited time' clause in the ad, the store has to stick to the advertised price for at least 14 days after the publication of the ad. (Media Markt made a sizeable loss in such a case a few years back. They advertised super-low prices for some pre-order and then tried to declare it as an error. But they were sued successfully and had to deliver).

Stores can set a limited time (like "80% off only on Saturday") or a limited number of sales ("the first 10.000 customers get a whatever free") but they have to publish these limitations clearly visible on the ad. I.e. not in small print. (But in practice lawyers can argue years about what is small print and what isnt).
But if Best Buy didn't publish any limiters with their advertisement, they would be bound to the advertised price in Germany. I don't know about the law in USA, but I assume if some of the customers band together and sue BestBuy, they have good chances of winning. (suing corporations is after all one of the national sports in the USA, if I am informed correctly).
One of the things I love about Germany. They have laws for the people. Not just laws that protect douche bag corporations.
Post edited July 13, 2013 by langurmonkey
Posted July 13, 2013
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coxdr: I don't know where I stand on this. I feel those who blatantly bought several copies are in the wrong, but best buy is also in the wrong for not honoring a deal, even a mistaken deal, as well. (I look at it like this, if I buy an item for a dollar at a yard sale than find its worth 50,and they find it is worth 50, I don't expect them coming to my house and asking for the item back. A deal was made.) Maybe they could give a ten dollar store credit to those who bought this. Maybe give the money back to those who bought large amounts of them with an apology. Best buy should do something, but giving out all those copies of that game could really hurt them. The worst thing best buy can do is what there doing now, sitting on there rear, doing nothing, is asking for trouble.
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langurmonkey: I agree with what you say except the part about Best Buy being hurt after selling all those copies for 1 cent. Think about how overpriced their shit is and how much they pay their poor workers. They have more than enough money...
I don't really know much about Best Buy, I don't really shop in them at all (I buy stuff mostly off line) so I was just basing my statement on other corporations that I do occasionally shop at. Still It could be a big hit if they gave all those copies away. A ten dollar credit is a good apology with a smaller hit.
Posted July 13, 2013
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coxdr: Maybe give the money back to those who bought large amounts of them with an apology.
Yes. that would be something they could try. Declaring everything an error and anulling the deals. But that would mean at least a refund for everyone (and an apology, if they are sincere about the error thing). If they don't do anything in that direction, they are simply breaking a valid deal.
Posted July 13, 2013
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langurmonkey: One of the things I love about Germany. They have laws for the people. Not just laws that protect douche bag corporations.
You forget, in America corporations are people.

We can probably both agree that it's pretty stupid.
Posted July 13, 2013
Didn't know Best Buy was such a lame place :o Last time I was in the States I bought a excellent photographic camera I don't remember the model right now (will look into it :B) and some PC games and they've all worked properly so I tought it was a heaven for people like me, I'll be more careful when buying from them from now on.

No TVs or too expensive stuff :)

Cheers!
Posted July 13, 2013
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langurmonkey: I agree with what you say except the part about Best Buy being hurt after selling all those copies for 1 cent. Think about how overpriced their shit is and how much they pay their poor workers. They have more than enough money...
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coxdr: I don't really know much about Best Buy, I don't really shop in them at all (I buy stuff mostly off line) so I was just basing my statement on other corporations that I do occasionally shop at. Still It could be a big hit if they gave all those copies away. A ten dollar credit is a good apology with a smaller hit.
I don't think giving everyone $10 credit is making good but it is 1000 times better than just doing nothing.
Posted July 13, 2013
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coxdr: I don't really know much about Best Buy, I don't really shop in them at all (I buy stuff mostly off line) so I was just basing my statement on other corporations that I do occasionally shop at. Still It could be a big hit if they gave all those copies away. A ten dollar credit is a good apology with a smaller hit.
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langurmonkey: I don't think giving everyone $10 credit is making good but it is 1000 times better than just doing nothing.
It would at least give a impression that there trying to make amends. Maybe make people believe more that this was a mistake and cut them some slack
Posted July 13, 2013
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langurmonkey: One of the things I love about Germany. They have laws for the people. Not just laws that protect douche bag corporations.
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Shaolin_sKunk: You forget, in America corporations are people.
I disagree but I don't feel like getting into this.
Posted July 13, 2013
To be fair, I finally received a refund and an apology. Life goes on.

Most of the email/apology:

Dear (My Name),

We apologize; there was an error and we showed the wrong price for Deep Silver - Metro: Last Light (Digital Download) (SKU 9592148) that you recently ordered on BestBuy.com. As a result of this error, your order for this item has been canceled.

We're very sorry for the inconvenience. We have corrected the error on our site, and we are working to ensure that it doesn't happen again.
Posted July 13, 2013
low rated
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Tw2Brick: To be fair, I finally received a refund and an apology. Life goes on.

Most of the email/apology:

Dear (My Name),

We apologize; there was an error and we showed the wrong price for Deep Silver - Metro: Last Light (Digital Download) (SKU 9592148) that you recently ordered on BestBuy.com. As a result of this error, your order for this item has been canceled.

We're very sorry for the inconvenience. We have corrected the error on our site, and we are working to ensure that it doesn't happen again.
In this world, "sorry" has become the magic no responsibility button. Hey, I fucked you wife because I have no control over myself. SORRY! Hey, I ran over your child's foot so now he is a cripple for life because I wasn't paying attention. SORRY! I broke a deal I made with you. SORRY! <- which could be as bad as the first 2 examples depending on the deal. Of course, missing out on a 1 cent game isn't as bad as the first 2 examples I listed.
Post edited July 13, 2013 by langurmonkey
Posted July 13, 2013
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langurmonkey: I disagree but I don't feel like getting into this.
https://en.wikipedia.org/wiki/Corporate_personhood

What's there to disagree with? In America corporations are legally recognized as people. It's what would actually allow you to sue Best Buy as an entity.
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This is my favourite topic
Community
General discussion (archive)Best Buy screws up royally but won't make good(171 posts)(171 posts)
(171 posts)