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General discussion (archive)accidental purchase vs money back(9 posts)solved(9 posts)solved
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This is my favourite topic
Posted March 11, 2014
ok, my balsted son got hold of my debit card while i was at work, and decided to buy theme park :( although its cheap, and a good game, is there anyway to return it?

if not that is understandable
He has been grounded for 3 days
This question / problem has been solved by QCimage
Posted March 11, 2014
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Barneyboy123: ok, my balsted son got hold of my debit card while i was at work, and decided to buy theme park :( although its cheap, and a good game, is there anyway to return it?

if not that is understandable
He has been grounded for 3 days
If the game has not been downloaded then you'll be able to return it without issue. If it has I think there's still a program in place to let you return the game.

Edit: Check this for information.

http://www.gog.com/support/website_help/money_back_guarantee
Post edited March 11, 2014 by QC
Posted March 11, 2014
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Barneyboy123: ok, my balsted son got hold of my debit card while i was at work, and decided to buy theme park :( although its cheap, and a good game, is there anyway to return it?

if not that is understandable
He has been grounded for 3 days
avatar
QC: If the game has not been downloaded then you'll be able to return it without issue. If it has I think there's still a program in place to let you return the game.

Edit: Check this for information.

http://www.gog.com/support/website_help/money_back_guarantee
thank you, yes he installed the game... how do i go through the petition procedure?
Posted March 11, 2014
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Barneyboy123: thank you, yes he installed the game... how do i go through the petition procedure?
I'm sorry to say that if your son installed the game and it's working, then the 30 days money back guarantee doesn't cover you - if you read the content on the link that QC provided, you'll see that it only covers tech problems that can't be solved.
You'd be entitled to a refund if the game was not downloaded - that's GOG's 14 days money back guarantee, no questions asked, so long as you don't make an attempt to download the game or any of its extras.

You could still contact support, but I doubt it'll work out for you.
Posted March 11, 2014
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Barneyboy123: thank you, yes he installed the game... how do i go through the petition procedure?
If the game was downloaded and installed, then I'm afraid it's a bit complicated.

GOG has a 30-day money back guarantee for customers who have trouble running a game and submit an official support ticket. But, in your case if there aren't technical reasons for a refund, then I think a refund may not be possible.
Posted March 11, 2014
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Barneyboy123: thank you, yes he installed the game... how do i go through the petition procedure?
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HypersomniacLive: I'm sorry to say that if your son installed the game and it's working, then the 30 days money back guarantee doesn't cover you - if you read the content on the link that QC provided, you'll see that it only covers tech problems that can't be solved.
You'd be entitled to a refund if the game was not downloaded - that's GOG's 14 days money back guarantee, no questions asked, so long as you don't make an attempt to download the game or any of its extras.

You could still contact support, but I doubt it'll work out for you.
As stated. If you think Support may still try to work with you, you can follow the instructions in the previous link, and use this one to submit a support ticket. http://www.gog.com/support/contact/my_orders_and_payments
Posted March 11, 2014
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Barneyboy123: thank you, yes he installed the game... how do i go through the petition procedure?
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HypersomniacLive: I'm sorry to say that if your son installed the game and it's working, then the 30 days money back guarantee doesn't cover you - if you read the content on the link that QC provided, you'll see that it only covers tech problems that can't be solved.
You'd be entitled to a refund if the game was not downloaded - that's GOG's 14 days money back guarantee, no questions asked, so long as you don't make an attempt to download the game or any of its extras.

You could still contact support, but I doubt it'll work out for you.
ok thx for the info and help... its a great game so i'll keep it, dont want to hassle any one over a relativley minor problem... the crime has been done, justice has been met, and hey, he can always play it on friday when his ban is lifted :P
Posted March 11, 2014
You never heard me mention this and we never met, but I know a few people that could make your son have a terrible accident. He'd never take that card again. :D
Posted March 11, 2014
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tinyE: You never heard me mention this and we never met, but I know a few people that could make your son have a terrible accident. He'd never take that card again. :D
Did you call for me, boss?
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General discussion (archive)accidental purchase vs money back(9 posts)solved(9 posts)solved
(9 posts)solved