Where do I go to report download issues?, page 1 - Forum

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Registered: Apr 2013

From Australia

Posted July 28, 2023

1

The title says it all. I've attached an image of my issue. Thanks.

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Registered: Oct 2021

From Other

Posted July 28, 2023

2

BigJake123: The title says it all. I've attached an image of my issue. Thanks.

It is already a known issue. Try these links to download the Blackwell games:

https://www.gog.com/downlink/episode_1_the_blackwell_legacy/en1installer0
https://www.gog.com/downlink/episode_2_blackwell_unbound/en1installer0
https://www.gog.com/downlink/episode_3_blackwell_convergence/en1installer0
https://www.gog.com/downlink/episode_4_blackwell_deception/en1installer0
https://www.gog.com/downlink/the_blackwell_epiphany/en1installer0

See posts here
https://www.gog.com/forum/general/update_on_technical_issues_affecting_downloading_and_updating_games_afa62/post801
https://www.gog.com/forum/general/update_on_technical_issues_affecting_downloading_and_updating_games_afa62/post867

from the thread

https://www.gog.com/forum/general/update_on_technical_issues_affecting_downloading_and_updating_games_afa62

Post edited July 28, 2023 by foad01

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Registered: Apr 2013

From Australia

Posted July 28, 2023

3

BigJake123: The title says it all. I've attached an image of my issue. Thanks.

foad01: It is already a known issue. Try these links to download the Blackwell games:

https://www.gog.com/downlink/episode_1_the_blackwell_legacy/en1installer0
https://www.gog.com/downlink/episode_2_blackwell_unbound/en1installer0
https://www.gog.com/downlink/episode_3_blackwell_convergence/en1installer0
https://www.gog.com/downlink/episode_4_blackwell_deception/en1installer0
https://www.gog.com/downlink/the_blackwell_epiphany/en1installer0

See posts here
https://www.gog.com/forum/general/update_on_technical_issues_affecting_downloading_and_updating_games_afa62/post801
https://www.gog.com/forum/general/update_on_technical_issues_affecting_downloading_and_updating_games_afa62/post867

from the thread

https://www.gog.com/forum/general/update_on_technical_issues_affecting_downloading_and_updating_games_afa62

Thanks for the prompt response, foad01

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Ice_Mage

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Registered: Mar 2020

From Romania

Posted July 28, 2023

4

The same place you go to report anything else: new support request.

The Blackwell games missing is known to the community, but that doesn't mean staff are aware or doing anything about it specifically.

Post edited July 28, 2023 by Ice_Mage

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Registered: Sep 2008

From Poland

Posted July 28, 2023

5

Ice_Mage:

The bot has been put back into its cage for now.

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Ice_Mage

(⊃｡•́‿•̀｡)⊃━☆ﾟ*･｡*✲ﾟ

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Registered: Mar 2020

From Romania

Posted July 28, 2023

6

InkPanther: The bot has been put back into its cage for now.

Yay!

InkPanther

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Registered: Sep 2008

From Poland

Posted July 28, 2023

7

InkPanther: The bot has been put back into its cage for now.

Ice_Mage: Yay!

Yay indeed ;)

But the forms and the new ticket system seem not to be fully integrated. Yesterday I tried to open a new ticket and the old ticket tracking system immediately closed it and marked as solved. At the same time I got an email from the new ticket system with a different ticket ID number, which I assume is the one that's going to be properly processed later on. ¯\_(ツ)_/¯

Post edited July 28, 2023 by InkPanther

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Ice_Mage

(⊃｡•́‿•̀｡)⊃━☆ﾟ*･｡*✲ﾟ

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Registered: Mar 2020

From Romania

Posted July 28, 2023

8

InkPanther: Yesterday I tried to open a new ticket and the old ticket tracking system immediately closed it and marked as solved. At the same time I got an email from the new ticket system with a different ticket ID number

Yeah, that's what happened when I had your user style applied to bypass the chatbot and bring back the support form. Presumably they'll either make the form directly open tickets in the new system, or they'll also ditch the new system. I'd prefer the latter if they're not going to give us any way to track what our tickets are about. Still, the lack of chatbot is a step in the right direction.

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