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General discussionUpdate on technical issues affecting downloading and updating games(1071 posts)(1071 posts)
(1071 posts)
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This is my favourite topic
Posted July 21, 2023
We would like to inform you that, due to our storage and CDN provider's outage, we are encountering technical issues that may cause difficulties in downloading and updating your games both through the GOG GALAXY client and GOG Store. Already downloaded files are in no way affected.

We are trying to mitigate this external problem by switching to our secondary storage while our provider is restoring data. We would also like to highlight that those issues do not affect purchasing games. Currently available discounts on selected titles will not be extended due to the above.

It is our team's top priority to resolve those issues and we aim to resolve them as fast as possible. Apologies for any inconveniences caused.
Posted July 24, 2023
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mrkgnao: A quick update for people following my reports:

I have just started a run to test the current situation. Expect a report in 4-5 hours.

However, it does look much better. Having run through about 100 games, so far there are no 404 errors for any file.

On the other hand, unlike yesterday and before, MD5 data now seems to be missing for every single game and file.
Thankyou mrkgnao for the work.
Do you have any info regarding Grim Dawn files?

It has been reported that they are not working too:

https://www.gog.com/forum/general/slayin_it_sale_awesome_hack_slash_games_on_discounts_up_to_90_2420c/post9

Thanks again.
Posted July 24, 2023
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mrkgnao: A quick update for people following my reports:

I have just started a run to test the current situation. Expect a report in 4-5 hours.

However, it does look much better. Having run through about 100 games, so far there are no 404 errors for any file.

On the other hand, unlike yesterday and before, MD5 data now seems to be missing for every single game and file.
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.Keys: Thankyou mrkgnao for the work.
Do you have any info regarding Grim Dawn files?

It has been reported that they are not working too:

https://www.gog.com/forum/general/slayin_it_sale_awesome_hack_slash_games_on_discounts_up_to_90_2420c/post9

Thanks again.
I see no problem with Grim Dawn offline installers --- they appear downloadable for me.

I am not using galaxy.
Post edited July 24, 2023 by mrkgnao
Posted July 24, 2023
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mrkgnao: (...)
Thank you
Posted July 24, 2023
For me its gone from giving me 404 errors to this (for example Terraforming Mars DLC):

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>NoSuchKey</Code>
<Message>The specified key does not exist.</Message>
<Details>No such object: games-45971d/secure/offline/2013033253/1504654780/56696322482530894/9864/setup_terraforming_mars_-_prelude_2.0 000.4.130025_master_(64bit)_(66131).exe</Details>
</Error>

Don't really call that progress. Guessing with the disclaimer gone, GoG seems to say its fixed?

Are people putting in tickets?

Thank you,

RCade
Posted July 24, 2023
I made jokes when this message was shown on front page - as everything worked and they warn
about problems while normally there are problems and no message at all shows up.

As Linux user there is no GOG Galaxy client - so only offline installer - and bought and installed
several titles the last days - and fetched some updated versions.
But now I fail to get the update of "Shattered Pixel Dungeon" being 91 MB in size - so nothing.
And this can not be transferred - no chance.

So there seems to be a totally corrupted situation right now (24.07. 18:45 CET) - not something
of a load balancing issue but a real data corruption problem. So I hope they get a fresh backup
or a standby storage up soon, as the current situation is chaotic and has nothing to do with
file sizes, load or other things one may be accustomed to (like during a huge sale).

May be nice to see soon a message "problems are solved - all things work right now" ...
Posted July 24, 2023
high rated
Update Report:

- TLDR: Great improvement, <0.1% failure rate (was 10-11% failure rate), but not fully back to normal yet
- I have tested just now all 10,222 files in my GOG library (I do not use galaxy)
- Of the 10,222 files in my library, 8 fail to download, of which 3 are not new --- a <0.1% failure rate
- Failing files for me are (failing with NoSuchKey error):
09:23:51 | failed to fetch https://www.gog.com/downloads/episode_1_the_blackwell_legacy/en1installer0
09:23:56 | failed to fetch https://www.gog.com/downloads/episode_2_blackwell_unbound/en1installer0
09:24:08 | failed to fetch https://www.gog.com/downloads/episode_3_blackwell_convergence/en1installer0
09:24:17 | failed to fetch https://www.gog.com/downloads/episode_4_blackwell_deception/en1installer0
11:35:15 | failed to fetch https://www.gog.com/downloads/the_blackwell_epiphany/en1installer0
and (NOT NEW; reported to GOG in January):
10:50:45 | failed to fetch https://www.gog.com/downloads/republique/41353
12:06:53 | failed to fetch https://www.gog.com/downloads/warhammer_skulls_2022_digital_goodie_pack_goodies/91643
12:07:53 | failed to fetch https://www.gog.com/downloads/wasteland_2_directors_cut_digital_deluxe_edition_upgrade/34743
- I would be grateful if someone could check whether they too have the same issue with the Blackwell games
Post edited July 24, 2023 by mrkgnao
Posted July 24, 2023
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mrkgnao: - I would be grateful if someone could check whether they too have the same issue with the Blackwell games
All five of them are broken for me too (offline installers from the website.)
edit: failing with the NoSuchKey error.
Post edited July 24, 2023 by AgentBirdnest
Posted July 24, 2023
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Douglas_Dejesus: I got mortal Kombat trilogy and the suffering tdb to download. I bought those over the week end and they did download till today so I guess some games are working
mine mk trilogy is stuck in 41.7% for 2 days now
Posted July 24, 2023
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mrkgnao: - I would be grateful if someone could check whether they too have the same issue with the Blackwell games
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AgentBirdnest: All five of them are broken for me too (offline installers from the website.)
edit: failing with the NoSuchKey error.
Many thanks.
Posted July 24, 2023
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mrkgnao: - I would be grateful if someone could check whether they too have the same issue with the Blackwell games
These links are working for me:

https://www.gog.com/downlink/episode_1_the_blackwell_legacy/en1installer0
https://www.gog.com/downlink/episode_2_blackwell_unbound/en1installer0
https://www.gog.com/downlink/episode_3_blackwell_convergence/en1installer0
https://www.gog.com/downlink/episode_4_blackwell_deception/en1installer0
https://www.gog.com/downlink/the_blackwell_epiphany/en1installer0
Posted July 24, 2023
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mrkgnao: - I would be grateful if someone could check whether they too have the same issue with the Blackwell games
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Hustlefan: These links are working for me:

https://www.gog.com/downlink/episode_1_the_blackwell_legacy/en1installer0
https://www.gog.com/downlink/episode_2_blackwell_unbound/en1installer0
https://www.gog.com/downlink/episode_3_blackwell_convergence/en1installer0
https://www.gog.com/downlink/episode_4_blackwell_deception/en1installer0
https://www.gog.com/downlink/the_blackwell_epiphany/en1installer0
Yes. For me too, but still a problem for automated tools.
Posted July 24, 2023
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mrkgnao: - I would be grateful if someone could check whether they too have the same issue with the Blackwell games
The direct links in Hustlefan's post work, but trying to download from the library in a browser or via GOG Galaxy doesn't work.
Post edited July 24, 2023 by Ice_Mage
Posted July 24, 2023
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mrkgnao: - I would be grateful if someone could check whether they too have the same issue with the Blackwell games
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Ice_Mage: The direct links in your post work
Which?

The ones with "/downloads/" or the ones with "/downlink/"?
Posted July 24, 2023
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mrkgnao: The ones with "/downloads/" or the ones with "/downlink/"?
Sorry, I meant the links in Hustlefan's post. Those are the .../downlink/... ones. Your links just result in the NoSuchKey error, same as trying to download from the library.
Posted July 24, 2023
Installation of iron harvest stucks at 92%. I tried to download the offline installer, the funny thing is that the client took half an hour to download 18 gigabytes of files, and I didn't find a any file of the game on the pc after downloading....
Post edited July 24, 2023 by RekontVerlon
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This is my favourite topic
Community
General discussionUpdate on technical issues affecting downloading and updating games(1071 posts)(1071 posts)
(1071 posts)