Lukin86: I got the answer from gog support. He refuses to refund me because the purchase is too old and tells me to go through galaxy to update the game.
I decided to open a dispute against gog for false advertising. Because galaxy which supposedly in their pub is optional now officially becomes mandatory.
It's really shameful such a lie from gog. I also demand that gog now clearly state on their sites that galaxy is now mandatory to update games.
For the refund that's pretty normal :
https://support.gog.com/hc/en-us/articles/360006129837?product=gog you stated in another answer the game was bought in 2014 / and 2015 for the DLC
I would have asked a compensation at this point ... for the pathetic support. (Client is optional and GOG is isn't able to create offline installers ? or Devs need to provide an offline installer ... WTF ? Where are we going ?)
However i agree for everything else.
The bot in the support section is almost useless...if behind there's not enough humans for helping customers .... Bot was supposed helping the support (humans) .... but how it works ... it does the contrary >.> .... Last time i used it , an uploaded file was lost in limbo, lol.
Hopefully the updated offline installer has been released now.
I just think GOG has to many games in their catalog since quite some time and not enough humans ressources to handle all problems .Plus having an online version (client) and an offline installer for each game doesnt help .... That would explain the bot in the support section and their attempt to push customers to use the client.
I don't use the client (for the record)